Retail Account Manager with Spanish language

Job summary
Looking for the opportunity to learn in a continuously evolving environment, develop new skills, grow your career, drive innovation and improve the experience of the clients in an international and multilingual team?

Based in Bratislava, our Retail Account Management (RAM) team mission is to lead our vendors (partners selling across all Amazon EU marketplaces) to mutual success (that benefits our customers) by guiding them, building trust and passionately challenging ourselves as well as the status quo.

We proactive reach out to our established vendor base via phone and email. We educate them on how to optimize their growth and profitability as well as solutions to be sustainable through our processes and self-service solutions using our relationship management techniques.

We also continuously simplify processes, improve the quality of vendor interactions and drive scalability and automation by partnering with Business, Tech and Product teams thanks to our unique position of process experts exposed to daily vendor facing activities.

Our team is evaluated on various metrics that measures impact related to the business growth of our vendors as well as their contributions towards projects and process/tool improvements.

Key job responsibilities
• Negotiating annual terms and conditions as well as costs, and proposing new services with our vendors to build joint business plans with Amazon
• Optimizing vendor’s portfolio of products listed on the Amazon marketplace, their visibility and sales
• Collaborating with vendors to improve their operational excellence and supply chain
• Demonstrating natural curiosity to learn a variety of internal business tool, programs and processes to identify the right business opportunities while delivering excellent customer experience
• Managing business and legal escalations through critical problem solving to find sustainable solutions
• Conducting deep dives to identify new opportunities to innovate and automate processes for better selling partner experience
• Cooperating with internal stakeholders to deliver business driven projects, including process creation, reporting, training and peer support


About the team
Our team is committed to creating a positive team culture, with focus on individual strengths and team development. We consciously drive our people’s growth and development by increasing task complexity, skills, process knowledge, ownership and by fostering innovation. We do this through 1on1 discussions, quarterly individual career growth planning, role scope assessments and providing opportunity for stretch assignments and projects.

BENEFITS
• We foster a respectful, flexible and inclusive environment for every teammate, with equal opportunities for professional growth.
• We provide access to a global learning library (self-learning, instruct-led classroom, virtual webinars) and a dedicated mentorship program to continuously learn and develop new skills.
• We provide an extensive onboarding program and continuous learning sessions, from retail knowledge to business and negotiation skills, to set Account Managers for success.
• We offer the opportunity to practice and improve language skills with the possibility of language course sponsorship.
• We are a 'promote from within' company and firmly believe in career development and progression. 50% of our opportunities are filled by internal candidates and 70% of internal transfers from our team join international teams outside Slovakia.
• Through our Social Committee, we hold sporting and social events that all employees can get involved in. We average 25 events per year; from movie nights and online quizzes to hiking day trips and summer celebrations.
• We only work Mon - Fri leaving you to fully enjoy your weekends.
• We offer flexible hours which allow people to come earlier or finish later; helping to improve the work-life balance.
• We provide to the flexibility to work from home alternating with working from the office – upon agreement with your manager.
• We work in a modern and friendly workspace with games floor, stand-up desks, chill-out areas, massage room, brainstorming corners.
• We encourage healthy living with fresh and free fruit or snacks available in our kitchens.
• We promote Sustainability in the community with site and community events toward our global Climate pledge.

Base pay for this position starts from EUR 1700 gross per month and salary depends on the skills and requirements, there will be further pay components such as a sign on bonus and the eligibility to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Company benefits apply subject to further terms, including annual membership in medical clinic, life insurance, retirement pension, meal voucher card, career development