CSR Online Advertising Specialist - Hungarian or Romanian Speaker

Job Title: CSR Online Advertising Specialist - Hungarian or Romanian Speaker
Reporting to: Team Leader
Location: Krakow/Wroclaw



Overall Job Purpose

This position offers you the opportunity to work alongside one of our high profile clients who specialise in internet based searching and video sharing platforms. As a CSR Online Advertising Specialist you will be providing high quality customer assistance to our Client’s customers. In this role you will be working on our client’s site in Dublin to apply an understanding of their products and drive ROI to an existing customer base of small and medium business accounts. Key activities include customer account reviews, pro-actively establishing client satisfaction and ensuring adaptation of account optimisation.


Duties and Responsibilities

Provide high quality online customer service that exceeds the customers’ expectations
Deliver efficient troubleshooting and query resolution
Assist customers with account optimisation through various communication channels including social networks
Upsell products were appropriate
Ability to research and develop knowledge of customers products and services
Collaborate with other departments to resolve customer escalations within agreed timeline
Meet deadlines with a fast paced environment
Use initiative to identifying trends and/or process improvements
Participate in on-going product training and process upskilling
Gain an in depth knowledge and understanding of all online advertising services including PPC, Maps, Analytics, Shopping and Search


Required Qualifications & Experience

Fluency in written and spoken English and the required language for this role is essential
Preferably 1 years’ experience in a customer service related field
Excellent communication skills and confidence dealing with customers
Comfortable working in an online environment with general computer literacy
Strong analytical and problem solving abilities
Self-motivation to meet and exceed individual and team targets
General knowledge of social media and digital platforms
Ability to work individually and part of a team
BA/BSc degree or equivalent is preferable but not essential


Competencies

Solutions Orientated
Initiative
Collaboration
Organisational commitment
Customer Focus
Teamwork
Organisation & Planning
Results Orientated
Attention to detail
Problem Solving & Information Gathering
Resilience & Adaptability




About Arvato

Great brands entrust their customer service to Arvato. We’re global with a long-term perspective, cross customer journey know-how and support Driven by technology, differentiated by experience, powered by people.
Arvato is the Industry and Services Division of Bertelsmann AG, which ranks among the world's leading companies. Find out more here: www.arvato.com/en
Arvato is an equal opportunities employer and embraces diversity and does not discriminate on the grounds gender, age, ethnicity, race, nationality, religion, disability, gender identity, sexual orientation, marital or civil partnership status.
At Arvato we recognise that different ideas, perspectives and beliefs are valuable assets that contribute and shape our company culture and are fundamental to our core basic values of partnership, creativity, entrepreneurialism and social responsibility


Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

What we offer

Vibrant, multi-cultural environment
Quarterly performance bonus
Comprehensive Benefits Package
Subsidised Health Insurance
Cafeteria program
Career & Personal Development
E learning access
Paid Annual Leave
Paid Sick Leave after Probation

Information technology, computer programming, web portals

This position offers you the opportunity to work alongside one of our high profile clients who specialise in internet based searching and video sharing platforms.