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AT&T Customer Care Representative Brno

AT&T Global Network Services Czech Republic

Place of work
Palachovo náměstí, Brno-Starý Lískovec, Czechia
Contract type
full-time
Wage (gross)
27 659 - 35 000 Kč/monthGross Salary: Starting salary usually ranges around 30,000- 32,000 CZK brutto per month. Your actual salary will be based on your skills, knowledge and experience as shown during the hiring process. Additional compensation will be paid for shift working (work at night, weekend).

Information about the position

Job description, responsibilities and duties

As a Customer Care Representative, you’ll be the voice of AT&T for the millions of customers using our U-verse services – a premiere bundle of advanced TV services, high speed internet, and digital home phone. You’ll play a vital role in shaping the customer experience on everything from general billing and service inquiries to troubleshooting and scheduling repairs. We’re offering a chance to gain valuable experience along with access to the resources you need to make an impact on your future – and ours.

Delivering best-in-class service is just the beginning. At AT&T, we’re dedicated to keeping our customers connected with the people, entertainment and information they care about most. Whether you’re a fresh graduate or have experience, we have the perfect opportunity to join our growing team and find out just how far a career at AT&T can take you.

Qualifications:
To qualify, you will need to be fluent in English (B2-C1 level) and have the flexibility to work in a 21/7 environment to serve our global customer base. Bring your ability to leave a positive impression with our customers and we’ll provide the training, tools and experience you need to develop your career. Experience in a technical or support center is a plus but is not essential. ** SUITABLE FOR GRADUATES**

Key Responsibilities:
Respond to customer phone calls as the 'first line' of support for AT&T
Ensure a positive experience by providing the right customer solution
Handle a range of issues related to
AT&T products & services

Key competencies and skills:
Advanced spoken English: B2-C1 level
Logical mind-set and a passion for problem solving
Able to work in a 21/7 shift environment.
Basic knowledge of communication technology, e.g. internet, tv, phone
Good organization skills and attention to detail, the right attitude and work ethic for a fast paced team environment

Essential information:
Contract type: Unlimited, full-time contract
Working hours: 5 days/week, 8-hour shifts, covering 11AM to 8AM (focus on afternoons, evenings and night shifts), plus weekends

Start date: November 2021, January, February, March 2022

Selection process:
1- video interview screening,
2- online live interview with manager (please have your webcamera ready)

Gross Salary: Starting salary usually ranges around 30,000- 32,000 CZK brutto per month. Your actual salary will be based on your skills, knowledge and experience as shown during the hiring process. Additional compensation will be paid for shift working (work at night, weekend).

Employee Benefits:
An annual financial bonus
Salary increase every year
25 days of vacation
135 CZK meal voucher
Initial comprehensive training - online
Premium medical plan at Canadian Medicals center
Contribution in pension plan, life risk insurance
Language courses and other external and internal trainings
ActivePass card and FlexiPass vouchers (Sodexo Cafeteria)

Employee perks, benefits

Czech Republic Application Restrictions: At the current time we will only progress applications from Czech nationals, foreign nationals who lawfully reside in the Czech Republic and EU/EEA nationals only.

What’s in it for you? As an employee of AT&T you’ll be eligible for some great rewards. Like working in an innovative workspace, team building events, competitive compensation, and health and lifestyle benefits.

Please upload your CV in English language !!!

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2)

Other knowledge

Customer service - Basic

Advertiser

Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.

Company address

AT&T Global Network Services Czech Republic
Palachovo namesti 726/2
625 00 Brno

Contact

Kontaktperson: Katerina Velka
Telefonnummer: +420547127519
E-Mail: Lebenslauf senden
ID: 4106059  Termin der Veröffentlichung: 11.10.2021  Untergrenze des Gehalts (brutto): 27 659 Kč/month