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Customer Advocacy Specialist - AT&T Brno
AT&T Global Network Services Slovakia
Place of work
Brno, Czechia
Brno, Czechia
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
Working hours: US (14:00 – 23:30 CET + oncall)
Location: Brno, Czech republic
Serves as the customer advocate within the maintenance process.
Demonstrates ownership and accountability for all maintenance processes (including but not limited to Trouble Management and Resolution, Communication, Project Management, Corporate Strategies Support and Business Directions, Performance Reports and Data Analysis) on behalf of the customer.
Works closely with systems teams to improve processes and automated systems.
Crosses organizational boundaries and overcomes traditional hierarchical structures by commanding and committing AT&T resources to respond to and resolve any and all customer issues.
Acting as the pivotal team member on all customer crisis issues, this position is held accountable for all customer issues while simultaneously concentrating on process improvement and customer satisfaction.
Responsible for bringing resolution to issues, engaging other departments and being champion for status reports back to customer and leadership.
Location: Brno, Czech republic
Serves as the customer advocate within the maintenance process.
Demonstrates ownership and accountability for all maintenance processes (including but not limited to Trouble Management and Resolution, Communication, Project Management, Corporate Strategies Support and Business Directions, Performance Reports and Data Analysis) on behalf of the customer.
Works closely with systems teams to improve processes and automated systems.
Crosses organizational boundaries and overcomes traditional hierarchical structures by commanding and committing AT&T resources to respond to and resolve any and all customer issues.
Acting as the pivotal team member on all customer crisis issues, this position is held accountable for all customer issues while simultaneously concentrating on process improvement and customer satisfaction.
Responsible for bringing resolution to issues, engaging other departments and being champion for status reports back to customer and leadership.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2)
Advertiser
Brief description of the company
Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.
ID: 3855056
Termin der Veröffentlichung: 10.2.2020
2020-02-10
Lokalität: Brno Arbeitsstelle: Administrative Worker, Official, Customer Support Specialist, IT/Technical Support Specialist Gesellschaft: AT&T Global Network Services Slovakia