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Client Delivery Manager - Czech speaking
Cisco Systems International B.V.
Place of work
Prague, Czechia
Prague, Czechia
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
Who You'll Work With
As part of Cisco’s Customer Experience (CX) organization, the Customer Delivery team is responsible for the service delivery to enterprise customers. The purpose of the Customer Delivery team is to be the single point of contact for Cisco Services, positioning and executing valuable customer outcomes, improving results and creating a simplified customer experience. The Customer Delivery team is accountable for customer satisfaction, account growth, managing customer deliverables and partnering with Sales.
You will collaborate with Account Teams (Sales), Project Managers, Engineers and Architects to ensure the highest level of client satisfaction together with the Business Development and Customer Success teams.
What You'll Do
The Client Delivery Manager is responsible for leading our customers to Business, Innovation and Operational Outcome based solutions. The role involves extensive interaction with the client, sales, systems engineering, product development, and other members of cross-functional teams. Account engagement is focused on the delivery of new or enhanced services to drive improvement of customer satisfaction through the use of technology, service management and project management, rather than extensive technical skills but a solid understanding of the customer services solutions and install base is often required to manage competing interests.
Day to day tasks include:
Understand customer needs, map them to Cisco services solutions, collaborate on drafting business offerings
Scope, price and contract (RFI, RFP response active participation) service engagements
Develop collaborative partnerships with the customer and their vendors & Cisco partners
Own customer relationship and satisfaction from service delivery perspective – single point of contact for services, customer advocacy
Service delivery Governance and Metrics Alignment, set up delivery governance models, teams and processes, ensure contract and KPI adherance
Crisis Management Leadership – Cross Functional Team Building – lead and steer exec-level service escalations across all Cisco teams
Drive profitable services revenue growth including revenue forecasting and margin management (account profitability)
Influence customer decision making through thought leadership on technology drivers for their business
Act as the single delivery owner for the entire services portfolio
Who You Are
You have strong financial and business acumen – knowledge, skills and understanding of P&L management, business concepts, tools and processes for making effective business decisions
You are a good listener
You have a background in Service Delivery and/or Program Management, Services Presales
You’ve encountered Cisco technologies and/or complex service solutions
You bring innovative solutions and delivery processes to our customers
You have a Bachelor's Degree in Engineering, Computer Science or Economics
You possess a solid IT or technology pre-sales experience
You can influence and communicate effectively to senior-level leadership
You have overall good interpersonal and communication skills
Change will be a constant, so you will need to adapt to changing environments and priorities
You are able to use a range of leadership styles from collaboration and partnership to command & control based on business conditions and day-to-day demands of the role
You speak impeccable English and fluent Czech, German is an asset
You thrive on working with people from different cultures and countries
Permanent place of residence ideally in Prague, Czech Republic
Why Cisco
At Cisco, each person brings their unique talents to work as a team and make a difference.
Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
We connect everything – people, process, data and things – and we use those connections to change our world for the better.
We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco
As part of Cisco’s Customer Experience (CX) organization, the Customer Delivery team is responsible for the service delivery to enterprise customers. The purpose of the Customer Delivery team is to be the single point of contact for Cisco Services, positioning and executing valuable customer outcomes, improving results and creating a simplified customer experience. The Customer Delivery team is accountable for customer satisfaction, account growth, managing customer deliverables and partnering with Sales.
You will collaborate with Account Teams (Sales), Project Managers, Engineers and Architects to ensure the highest level of client satisfaction together with the Business Development and Customer Success teams.
What You'll Do
The Client Delivery Manager is responsible for leading our customers to Business, Innovation and Operational Outcome based solutions. The role involves extensive interaction with the client, sales, systems engineering, product development, and other members of cross-functional teams. Account engagement is focused on the delivery of new or enhanced services to drive improvement of customer satisfaction through the use of technology, service management and project management, rather than extensive technical skills but a solid understanding of the customer services solutions and install base is often required to manage competing interests.
Day to day tasks include:
Understand customer needs, map them to Cisco services solutions, collaborate on drafting business offerings
Scope, price and contract (RFI, RFP response active participation) service engagements
Develop collaborative partnerships with the customer and their vendors & Cisco partners
Own customer relationship and satisfaction from service delivery perspective – single point of contact for services, customer advocacy
Service delivery Governance and Metrics Alignment, set up delivery governance models, teams and processes, ensure contract and KPI adherance
Crisis Management Leadership – Cross Functional Team Building – lead and steer exec-level service escalations across all Cisco teams
Drive profitable services revenue growth including revenue forecasting and margin management (account profitability)
Influence customer decision making through thought leadership on technology drivers for their business
Act as the single delivery owner for the entire services portfolio
Who You Are
You have strong financial and business acumen – knowledge, skills and understanding of P&L management, business concepts, tools and processes for making effective business decisions
You are a good listener
You have a background in Service Delivery and/or Program Management, Services Presales
You’ve encountered Cisco technologies and/or complex service solutions
You bring innovative solutions and delivery processes to our customers
You have a Bachelor's Degree in Engineering, Computer Science or Economics
You possess a solid IT or technology pre-sales experience
You can influence and communicate effectively to senior-level leadership
You have overall good interpersonal and communication skills
Change will be a constant, so you will need to adapt to changing environments and priorities
You are able to use a range of leadership styles from collaboration and partnership to command & control based on business conditions and day-to-day demands of the role
You speak impeccable English and fluent Czech, German is an asset
You thrive on working with people from different cultures and countries
Permanent place of residence ideally in Prague, Czech Republic
Why Cisco
At Cisco, each person brings their unique talents to work as a team and make a difference.
Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
We connect everything – people, process, data and things – and we use those connections to change our world for the better.
We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco
Requirements for the employee
Candidates with education suit the position
University education (Master's degree)
Advertiser
Brief description of the company
Why Cisco
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!
ID: 3724047
Termin der Veröffentlichung: 24.7.2019
2019-07-24
Lokalität: Prague Arbeitsstelle: Key Account Manager, Product Manager, Sales Director, Sales Manager Gesellschaft: Cisco Systems International B.V.