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Supplier Support with Czech and English
CXG Ltd
Place of work
Bulgaria
Bulgaria
Contract type
full-time
full-time
Start date
01.09.2018
01.09.2018
Information about the position
Job description, responsibilities and duties
MAIN RESPONSIBILITIES:
• Record support requests, prioritizing and escalating as required;
• To handle all incoming Customer e-mail/ telephone inquiries and requests in a timely and professional manner;
• Managing outstanding issues and keeping clients informed;
• Assisting the implementation of a Support Knowledge Base and similar process improvements.
• Record support requests, prioritizing and escalating as required;
• To handle all incoming Customer e-mail/ telephone inquiries and requests in a timely and professional manner;
• Managing outstanding issues and keeping clients informed;
• Assisting the implementation of a Support Knowledge Base and similar process improvements.
Employee perks, benefits
• Opportunity to practice and further improve your foreign lan-guage skills;
• Competitive salary;
• Stimulating bonuses;
• Real career opportunity;
• Professional trainings in an international atmosphere;
• Young and enthusiastic team
• Competitive salary;
• Stimulating bonuses;
• Real career opportunity;
• Professional trainings in an international atmosphere;
• Young and enthusiastic team
Information about the selection process
Recruitment process consists of two parts : 1) short conversation in English on the Phone; 2) Meeting (personal or on Skype) with Department's manager and Recruitment representative.
Thank you for taking the time to review our job, if you think it is a match to your experience and interests please apply today with a CV in English— we are eager to learn more about you!
Only short-listed candidates will be contacted
Thank you for taking the time to review our job, if you think it is a match to your experience and interests please apply today with a CV in English— we are eager to learn more about you!
Only short-listed candidates will be contacted
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
Language skills
English - Upper intermediate (B2) and Czech - Advanced (C1)
Other knowledge
Microsoft Outlook - Basic
Personality requirements and skills
YOUR PROFILE:
Essential
• Excellency in English (both written and verbal);
• Fluency in Czech.
• Customer service orientation;
• Excellent communication skills;
• Good telephone manner;
• General understanding of Internet services such as email, FTP, etc.;
• Comfortable with using MS Office Applications suite;
• Fast learning person with analytical and problem-solving skills.
Desirable
• Knowledge of invoicing/accounting packages;
• Data transfer protocols.
Essential
• Excellency in English (both written and verbal);
• Fluency in Czech.
• Customer service orientation;
• Excellent communication skills;
• Good telephone manner;
• General understanding of Internet services such as email, FTP, etc.;
• Comfortable with using MS Office Applications suite;
• Fast learning person with analytical and problem-solving skills.
Desirable
• Knowledge of invoicing/accounting packages;
• Data transfer protocols.
Advertiser
Brief description of the company
We are committed to providing an exemplary service and believe outsourcing is driven by quality, not cost. We know one size doesn't fit all. Our integrated BPO model can be tailored to make a difference to any business process and unit.
A leading in its’ area of expertise company is expanding its’ activities related to business-to-business e-invoicing networking. In its’ office, located in Sofia, the company is looking for a talented, highly motivated team player with a passion for customer service, to join the Implementation Team.
A leading in its’ area of expertise company is expanding its’ activities related to business-to-business e-invoicing networking. In its’ office, located in Sofia, the company is looking for a talented, highly motivated team player with a passion for customer service, to join the Implementation Team.
Number of employees
100-149 employees
ID: 3456218
Termin der Veröffentlichung: 8.8.2018
2018-08-08
Lokalität: Abroad - Others Arbeitsstelle: Customer Support Specialist Gesellschaft: CXG Ltd