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Junior Service Delivery Manager for CU International
Deutsche Telekom IT Solutions Slovakia
Place of work
Remote work
Remote work
Contract type
full-time
full-time
Start date
ASAP
ASAP
Wage (gross)
From 994 EUR/monthMinimum base salary 994 € + variable part + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.
From 994 EUR/monthMinimum base salary 994 € + variable part + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.
Information about the position
Job description, responsibilities and duties
Accountable for order delivery, coordination of order management process, for financial performance and billing tasks within the areas of the Service Ensurance.
Accountabilities
Service Ensurance pillar:
• Managing Service Ensurance pillar
• Within this pillar Junior SDM carries all responsibility and activities necessary to meet the contractual service requirements and is monitoring the Quality of provided service.
• Functional leading of order managers.
• Customer facing :
1. SPOC between customer and operation/production
2. order entry gate for the customer
3. direct interface to customer in relation to order management process
Global Customer Order Desk:
• accountable for tracking and tracing of orders o proposing and implementing process improvements
• closely cooperating with SDMs, SCOPMs, OPMs, PM, PPL, SDM Support, PSD/Solution architects, deployment groups and provisioning o identifying potential risks / blocking points of implementation and delays of order
• managing migrations calls and escalations
• troubleshooting delivery of orders in project management phase o providing inputs to Design Solution Manager for the price calculation o creating of final price calculations for technical solutions
• accountable for sending the offer to the customer
• Communication with production to ensure delivery of services in required SLA, OLA and KPI
• Managing customer escalations in deployment phase
• Order management
• Processing proposals with an aim to optimize production.
• Processing order for customer in specific tool to deliver customer requests (creation of orders).
• Validating request in tool and collecting all necessary information, documentation to complete the order
• Delivering requestor/customer acceptance of delivered service
• Coordinating order and providing support to implementer’s teams to deliver customer order in requested time and quality.
• Processing and coordinating incoming requests from Service Delivery Managers and application - operation unit.
Financial Performance and Billing
• Financial Performance & Billing is responsible for all financial regards.
• Specifically the commercial management topics:
• Steering the financial planning.
• Steering the forecast process.
• Cost Management.
• Steering of Cost Saving/Efficiency measures.
• Preparing and executing Finance Reviews.
• Collecting of data and creating reports for account improvement program.
• Generating billing data for the relevant elements
• Generating the invoice supplements
Accountabilities
Service Ensurance pillar:
• Managing Service Ensurance pillar
• Within this pillar Junior SDM carries all responsibility and activities necessary to meet the contractual service requirements and is monitoring the Quality of provided service.
• Functional leading of order managers.
• Customer facing :
1. SPOC between customer and operation/production
2. order entry gate for the customer
3. direct interface to customer in relation to order management process
Global Customer Order Desk:
• accountable for tracking and tracing of orders o proposing and implementing process improvements
• closely cooperating with SDMs, SCOPMs, OPMs, PM, PPL, SDM Support, PSD/Solution architects, deployment groups and provisioning o identifying potential risks / blocking points of implementation and delays of order
• managing migrations calls and escalations
• troubleshooting delivery of orders in project management phase o providing inputs to Design Solution Manager for the price calculation o creating of final price calculations for technical solutions
• accountable for sending the offer to the customer
• Communication with production to ensure delivery of services in required SLA, OLA and KPI
• Managing customer escalations in deployment phase
• Order management
• Processing proposals with an aim to optimize production.
• Processing order for customer in specific tool to deliver customer requests (creation of orders).
• Validating request in tool and collecting all necessary information, documentation to complete the order
• Delivering requestor/customer acceptance of delivered service
• Coordinating order and providing support to implementer’s teams to deliver customer order in requested time and quality.
• Processing and coordinating incoming requests from Service Delivery Managers and application - operation unit.
Financial Performance and Billing
• Financial Performance & Billing is responsible for all financial regards.
• Specifically the commercial management topics:
• Steering the financial planning.
• Steering the forecast process.
• Cost Management.
• Steering of Cost Saving/Efficiency measures.
• Preparing and executing Finance Reviews.
• Collecting of data and creating reports for account improvement program.
• Generating billing data for the relevant elements
• Generating the invoice supplements
Employee perks, benefits
• Cafeteria - individual benefit
• Trainings and development opportunities
• Discounts at various providers in Košice
• Possibility of Home office
• Pension savings contribution
• Meal vouchers contribution
• Teambuildings
• Extra vacation days
• Young and enthusiastic working environment
• Diversity Program
• Health Weeks
• Sport Activities
• Weekend Events
• Work life Coaching
• Doctors at workplace
• Credit card
• Referral bonus /financial/
• Rotations possibilities
• Trainings and development opportunities
• Discounts at various providers in Košice
• Possibility of Home office
• Pension savings contribution
• Meal vouchers contribution
• Teambuildings
• Extra vacation days
• Young and enthusiastic working environment
• Diversity Program
• Health Weeks
• Sport Activities
• Weekend Events
• Work life Coaching
• Doctors at workplace
• Credit card
• Referral bonus /financial/
• Rotations possibilities
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Language skills
English - Upper intermediate (B2) and German - Intermediate (B1)
Personality requirements and skills
Experience
• ICT Delivery Service Management- 2 years
Certification
• ITIL V3 Foundation, SeM Basic
IT Technical Skills
• General IT overview- Advanced
• TSI portfolio knowledge- Advanced
• MS Office- Intermediate
Soft skills
• Customer orientation- Advanced
• Excellent leadership- Intermediate
• Communication skills- Advanced
• Negotiation skills - Intermediate
• Time management - Advanced
• Problem solving ability- Advanced
• Result orientation - Advanced
• Presentation skills- Intermediate
Finance skills
• Finance and billing- Intermediate
Other requirements
• Self-motivated individual with excellent interpersonal communication and influencing skills
• Sound knowledge of project management principles
• Mature specialized professional knowledge (deep understanding of a specific professional field)
• Analytical thinking
• Exhibiting tact and diplomacy
• Experience of post-sales support - advantage
• Cost control and budget planning
• ICT Delivery Service Management- 2 years
Certification
• ITIL V3 Foundation, SeM Basic
IT Technical Skills
• General IT overview- Advanced
• TSI portfolio knowledge- Advanced
• MS Office- Intermediate
Soft skills
• Customer orientation- Advanced
• Excellent leadership- Intermediate
• Communication skills- Advanced
• Negotiation skills - Intermediate
• Time management - Advanced
• Problem solving ability- Advanced
• Result orientation - Advanced
• Presentation skills- Intermediate
Finance skills
• Finance and billing- Intermediate
Other requirements
• Self-motivated individual with excellent interpersonal communication and influencing skills
• Sound knowledge of project management principles
• Mature specialized professional knowledge (deep understanding of a specific professional field)
• Analytical thinking
• Exhibiting tact and diplomacy
• Experience of post-sales support - advantage
• Cost control and budget planning
Advertiser
Brief description of the company
Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in January 2006 under the name T-Systems Slovakia and has been inextricably linked with this region ever since. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.
The company under the brand T-Systems Slovakia s.r.o. has defined its mission as follows: "We give IT meaning".
As part of our strategic activities, we are transforming our company into a modern information and communications technology services provider stepping towards a future based on digital technologies. We implement these steps to move our business from a project-driven model (where we supply the required number of IT experts based on our customer's requirements) to an innovative and product-oriented company model (where we supply and manage products and services during their lifecycle at the customer).
We believe that such a transformation can succeed with the right employees who are constantly developing their skills and thus contributing to the professional image of our brand in the market.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.
The company under the brand T-Systems Slovakia s.r.o. has defined its mission as follows: "We give IT meaning".
As part of our strategic activities, we are transforming our company into a modern information and communications technology services provider stepping towards a future based on digital technologies. We implement these steps to move our business from a project-driven model (where we supply the required number of IT experts based on our customer's requirements) to an innovative and product-oriented company model (where we supply and manage products and services during their lifecycle at the customer).
We believe that such a transformation can succeed with the right employees who are constantly developing their skills and thus contributing to the professional image of our brand in the market.
Number of employees
1000 and more employees
ID: 3971384
Termin der Veröffentlichung: 19.9.2022
2022-09-19
Lokalität: Remote work Arbeitsstelle: IT Manager Gesellschaft: Deutsche Telekom IT Solutions Slovakia
Untergrenze des Gehalts (brutto): 994 EUR/month