Es tut uns Leid, die Gesellschaft, die die Arbeitsstelle angeboten hat, hat die Veröffentlichung des Stellenangebotes auf der Seite abgeschlossen.
Wir danken Ihnen für Verständnis.
Ähnliche Angebote anzeigen
Wir danken Ihnen für Verständnis.
Ähnliche Angebote anzeigen
French speaking Hotel Business Support - based in Prague, Czech Rep, B2B
Expedia Group
Place of work
Corso Court, Křižíkova 682/34a, 182 00 Praha 8, Prague
Corso Court, Křižíkova 682/34a, 182 00 Praha 8, Prague
Contract type
full-time, part-time
full-time, part-time
Wage (gross)
34000 CZK + benefits
34000 CZK + benefits
Information about the position
Job description, responsibilities and duties
Expedia is currently looking for action-oriented, motivated individuals who have an obsession with customer satisfaction, to join our Multilingual team - Lodging Support Services Contact Center based in Prague, Czech Republic. In this position, you will focus on providing inbound and outbound support to Expedia hotel business partners based in France, Switzerland and Belgium.
Your key responsibilities will include:
Offer frontline, inbound phone support to hotel partners
Contact hotel partners to resolve bookings issues, such as customer refunds, special requirements for bookings, confirm reservations, customer no show.
Provide EPC user maintenance functions, from basics such as creating access, setting password, verification code issues.
Assist hotel partners in updating inventory availability on our websites.
Manage basic financial queries which may include card transactions, billing procedures and invoice disputes.
Educate partners on self service functions related to Financial Support
Administer accounting related processes, including accounts payable inquiries from hotel partners.
Manage complex financial transaction support (disputes, short payments) to lodging partners across multiple business/contract models
Support the Market Management Team and suppliers in updating payment details and methods.
Your key responsibilities will include:
Offer frontline, inbound phone support to hotel partners
Contact hotel partners to resolve bookings issues, such as customer refunds, special requirements for bookings, confirm reservations, customer no show.
Provide EPC user maintenance functions, from basics such as creating access, setting password, verification code issues.
Assist hotel partners in updating inventory availability on our websites.
Manage basic financial queries which may include card transactions, billing procedures and invoice disputes.
Educate partners on self service functions related to Financial Support
Administer accounting related processes, including accounts payable inquiries from hotel partners.
Manage complex financial transaction support (disputes, short payments) to lodging partners across multiple business/contract models
Support the Market Management Team and suppliers in updating payment details and methods.
Employee perks, benefits
Competitive salary, permanent contract
Bonus scheme
5 weeks holiday
New offices in the center of Prague
Career opportunities
International environment
Healthcare, Private Medical Care
Life insurance
Pension Plan
Wellness and Fitness Reimbursement
Meal Vouchers
Travel Discounts, Travel Allowance
Public Transport Support – yearly transportation pass for free
Service Award Program
Bonus scheme
5 weeks holiday
New offices in the center of Prague
Career opportunities
International environment
Healthcare, Private Medical Care
Life insurance
Pension Plan
Wellness and Fitness Reimbursement
Meal Vouchers
Travel Discounts, Travel Allowance
Public Transport Support – yearly transportation pass for free
Service Award Program
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
Follow-up/Higher Professional Education
Language skills
English - Upper intermediate (B2) and French - Advanced (C1)
Personality requirements and skills
Fluent proficiency & comprehension in English and French language is required
Experience in customer service oriented industry.
Hotel/Travel -industry experience preferred.
Experience with Microsoft Office products and various call center support programs.
Experience in customer service oriented industry.
Hotel/Travel -industry experience preferred.
Experience with Microsoft Office products and various call center support programs.
Advertiser
Brief description of the company
Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.
Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.
Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.
Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Number of employees
1000 and more employees
ID: 3316372
Termin der Veröffentlichung: 10.4.2018
2018-04-10
Lokalität: Prague Arbeitsstelle: Administrative Worker, Official Gesellschaft: Expedia Group
Die Grundlohnkomponente (brutto) und andere Belohnungen: 34000 CZK + benefits