Technical Support Analyst I

Expedia Group is currently looking for motivated individuals, with a bias to action, and who have an obsession for customer satisfaction to join our Market Operations contract centre team.

In this position, you will focus on providing inbound and outbound support to our hotel and property partners. By putting yourself in the shoes of the partner, you will help them attract travelers

You will be versatile in handling multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience.

Dedicated and compassionate when dealing partners and travelers, you will work closely with other departments to ensure the best resolution, first time.

Who we are:

In Hotel Systems Technical Support, we help our hotel partners to succeed with Expedia Group Technology so they can compete fairly for travelers in the marketplace by driving the end to end booking process with the support of a global 24/7 team, where you will be working EMEA business hours.

The role:

The Technical Support Analyst provides support to internal and external partners which connect to the Expedia hotel systems. This includes troubleshooting and diagnosing system issues, monitoring and resolving connectivity issues with partners, testing new connections between Expedia and CRS systems.

Responsibilities:

Provide technical support to internal and external partners seeking technical assistance regarding software related issues via email and occasionally phone.
Provide log reports, monitor alarms, schedule maintenance outages, and handle access issues with customer facing tools.
Perform remote troubleshooting by asking questions and utilize diverse diagnostic techniques through the Expedia specific tools
Assist in interpreting, debugging and isolating issues in a diverse range of software tools
Provide developers with more detailed insight with the logs you provide
Experience:

Experience with Technical Support and technical analysis in a customer support environment
Preferred experience in an analytical role involving strong research and solution design skills in a technology environment
Demonstrated understanding of web technology, especially an analytical understanding of XML and SQL is preferred
Degree preferably in technology or equivalent in experience

Soft skills:

Ability to work in a technical 24/7 environment and weekend shifts
Excellent interpersonal abilities along with good oral and written communication skills
Ability to work and thrive in a multitasked, fast paced environment
Conscientious, quick learner, adaptable, and strong team player
A passion for customer service and above average patience and diplomacy

Why join us

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

Diversity statement

Expedia is committed to creating an inclusive work environment with a diverse workforce. All applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age

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Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Compensation

Competitive salary
Bonus scheme
5 weeks holiday
New offices in the center of Prague
Healthcare, Private Medical Care
Life insurance
Pension Plan
Wellness and Fitness Reimbursement
Meal Vouchers
Travel Discounts, Travel Allowance
Public Transport Support – yearly transportation pass for free
Service Award Program