Network support engineer – 2nd level (english/german) 45.000,- Kč

Principle Duties and Responsibilities in tier 2:
Multi-platform Cisco support, Juniper & proprietary solutions (i.e. netgates)
Direct customer and account team interface providing day to day network support
Manage trouble investigation, isolation and steady state recovery
Assists users to identify and solve complex connection/communication problems
Workload breakdown: most of the incidents are related to high-end MPLS solutions at their edge (CE-PE), monitored proactively by an automated alerting system; along with that, also proprietary low-end VPN tunnelling solutions are supported, with a mixed reactive-proactive model. A number of cases regard other VoIP solution.
Working Hours:
In order to provide a multilingual support you will be required to work various shifts in order to cover 24/7 operation. Shifts will be assigned to you by your manager. It will be either 8hr (Mon – Fri) or 12 hr shifts (Mon – Sun), allowing for continuous periods of rest.

Opportunity to work for an international, independent and stable private company in the heart of Europe
Grow your skill base, we will support your technical development related to the role
Be part of vibrant international team
1 extra week of holiday (5 weeks in total)
Meal vouchers
Private medical care with English speaking personnel
Special discounts for gyms, opticians
Czech/English classes
Team building events
Employee referral bonus.

telekomunikace

The company provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. It is an independent, rapidly growing, private company that for more than a decade has delivered tailored solutions to 50 of the world’s leading multinational enterprises, outsourcers and service providers. nscglobal offers a unique business model, combining a focused group of world-class customers, with a unique range of services, backed up with outstanding responsiveness and customer service.