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Service Desk Associate with German or Dutch - NON Technical - Prague
Experis
Place of work
Prague 4, The Capital Prague
Prague 4, The Capital Prague
Contract type
full-time
full-time
Wage (gross)
up to 45 000 CZK
up to 45 000 CZK
Information about the position
Job description, responsibilities and duties
Do you have strong communication and organizational skills, creativity and problem solving skills? If so, our client need a talented professional like you! This company is a Global Top Employer in IT and Communications and currently looking for a new colleague for role of Service Desk Associate with German or Dutch language.
This is not a technical position but if you have some technical experience from the past, it's an advantage.
As Service Desk Associate you will be responsible for:
- Receives service requests via telephone, e-mail, fax, internet or through monitoring
- External / internal communications with other teams
- Monitor progress against customer SLAs
- Highlight errors/discrepancies in the customer data
- Participate in the delivery of other managed services
This is not a technical position but if you have some technical experience from the past, it's an advantage.
As Service Desk Associate you will be responsible for:
- Receives service requests via telephone, e-mail, fax, internet or through monitoring
- External / internal communications with other teams
- Monitor progress against customer SLAs
- Highlight errors/discrepancies in the customer data
- Participate in the delivery of other managed services
Employee perks, benefits
We can offer:
- Great salary conditions + 10% yearly bonuses
- Opportunities for personal and professional development
- Meal vouchers, 5 weeks of holiday, mobile phone, notebook
- 3 sickdays, contribution for public transport ticket + pension insurance
- Language courses, providing certificates and much more...
- Great salary conditions + 10% yearly bonuses
- Opportunities for personal and professional development
- Meal vouchers, 5 weeks of holiday, mobile phone, notebook
- 3 sickdays, contribution for public transport ticket + pension insurance
- Language courses, providing certificates and much more...
Information about the selection process
Send me your CV in English, please, and I'll connect to you to discuss the details.
Looking forward to hearing from you soon!
Looking forward to hearing from you soon!
Company on whose behalf the position is being filled
Information technology, computer programming, web portals
Using the power of technology to help organisations achieve great things. Accelerating clients’ ambitions through digital infrastructure, hybrid cloud, workspaces for tomorrow, and cybersecurity.
Požadavky na zaměstnance
Using the power of technology to help organisations achieve great things. Accelerating clients’ ambitions through digital infrastructure, hybrid cloud, workspaces for tomorrow, and cybersecurity.
Požadavky na zaměstnance
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Language skills
Dutch - Upper intermediate (B2) or German - Upper intermediate (B2)
Personality requirements and skills
Your experience and knowledge:
- 1,5+ years of professional experience in customer service field
- Working experience in an European Call Center /Shared-Service Center is appreciated
- Basic knowledge in business administration and/or network-skills
- Basic technical and analytical thinking
- Advanced in German or Dutch + English language
- 1,5+ years of professional experience in customer service field
- Working experience in an European Call Center /Shared-Service Center is appreciated
- Basic knowledge in business administration and/or network-skills
- Basic technical and analytical thinking
- Advanced in German or Dutch + English language
Advertiser
Brief description of the company
Experis is dedicated to connecting talented individuals with businesses and opportunities across a number of professional sectors, including IT, Finance, Engineering and Healthcare. We will work with over 80 percent of the Fortune Global 500 providing you access to a huge network of opportunities. Our consultants have deep industry knowledge and understand the challenges you’re facing. We’ll connect you to the roles that can help you accelerate your career.
The company is a holder of a licence to offer recruitment services.
The company is a holder of a licence to offer recruitment services.
Number of employees
50-99 employees
ID: 3132135
Termin der Veröffentlichung: 14.7.2017
2017-07-14
Lokalität: The Capital Prague Arbeitsstelle: Administrative Worker, Official, Customer Support Specialist, IT/Technical Support Specialist Gesellschaft: Experis
Die Grundlohnkomponente (brutto) und andere Belohnungen: up to 45 000 CZK