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HR Customer Support
Hays Czech Republic, s.r.o.
Place of work
Prague, Czechia
Prague, Czechia
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
Provide rapid, high quality and validated response/support to HR related queries and requests.
Take ownership for queries and be responsible for case opening and closing (end to end) and provide the first and final point of contact for the customer.
Maintain HR data via SAP system.
Escalate requests that cannot be resolved directly to the appropriate experts.
To guide and become the second reference point for HR Customer Care Specialists for HR processes and SAP related queries.
Contribute to Knowledge Base for Czech Republic.
Contribute to projects in scope for HR Customer Care Team.
Ensure compliance in line with Data Privacy and Protection guidelines and other relevant legislation.
Provide support for the transition period.
Perform other tasks as assigned by Line Manager - System used: SAP, ESS/MSS,
Take ownership for queries and be responsible for case opening and closing (end to end) and provide the first and final point of contact for the customer.
Maintain HR data via SAP system.
Escalate requests that cannot be resolved directly to the appropriate experts.
To guide and become the second reference point for HR Customer Care Specialists for HR processes and SAP related queries.
Contribute to Knowledge Base for Czech Republic.
Contribute to projects in scope for HR Customer Care Team.
Ensure compliance in line with Data Privacy and Protection guidelines and other relevant legislation.
Provide support for the transition period.
Perform other tasks as assigned by Line Manager - System used: SAP, ESS/MSS,
Employee perks, benefits
Competitive salary
Annual bonus
Strong work/life balance, flexible working hours
Pension/risk life insurance scheme
5 weeks paid holiday
Cafeteria employee benefit program
Public transportation allowance
Annual bonus
Strong work/life balance, flexible working hours
Pension/risk life insurance scheme
5 weeks paid holiday
Cafeteria employee benefit program
Public transportation allowance
Company on whose behalf the position is being filled
Other administrative and support service activities
Must be passionate in working with people and customer care.
Must be passionate in working with people and customer care.
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
Language skills
German - Advanced (C1) or English - Advanced (C1)
Personality requirements and skills
Excellent English spoken and written.
Fluent German is a must.
Fluency in an additional European language is a plus.
Experience in an SSC environment would be an advantage.
Minimal HR experience is required.
Work experience in virtual/remote teams preferred.
Work experience in international environment/team/global company would be an advantage.
Fluent German is a must.
Fluency in an additional European language is a plus.
Experience in an SSC environment would be an advantage.
Minimal HR experience is required.
Work experience in virtual/remote teams preferred.
Work experience in international environment/team/global company would be an advantage.
Advertiser
Brief description of the company
Hays is a global leader in specialist recruitment, placing professional candidates in permanent and interim jobs.
The company is a holder of a licence to offer recruitment services.
The company is a holder of a licence to offer recruitment services.
ID: 3518258
Termin der Veröffentlichung: 27.12.2018
2018-12-27
Lokalität: Prague Arbeitsstelle: HR Assistant, HR Consultant, HR Generalist, HR Officer Gesellschaft: Hays Czech Republic, s.r.o.