Technical Customer Support with Polish

Hays Czech Republic, s.r.o.

Place of work
Brno, Czechia
Contract type
full-time
Start date
1.2.2020
Wage (gross)
28 000 - 35 000 Kč/month

Information about the position

Job description, responsibilities and duties

Communicates basic technical solutions to customers using effective communication, listening and comprehension skills.
Diffuses upset customers
Fully documents customer interactions in real-time
Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments
Identifies and escalates complex problems under direct supervision
Works on a limited variety of problems of limited scope using defined procedures and practices
Collaborates with fellow technicians and supervisor to solve problems
Familiarizes self with new technologies, products and platforms

Employee perks, benefits

- B2B business (we communicate with our business partners, not with end users)
- Continuous training and development (courses in IT, networking, management etc.)
- Competitive salary and target driven bonuses
- Life & pension insurance contribution
- 5 weeks of paid vacation per year
- 5 sick days
- Contribution to lunches in our canteen
- Fitness program - Multisport cards
- FREE Language courses
- Cafeteria Portal
- Banking benefits
- Volunteering and Charity programs
- Fruit days
- Modern Offices
- A dynamic and multicultural working environment
- and many others...

Company on whose behalf the position is being filled

Other administrative and support service activities

A global company that focuses on products and technologies. These products and technologies help worldwide. They offer perfect employee care. You will be part of a team with an important mission.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

Polish - Advanced (C1) and English - Advanced (C1)

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

• Interest in Technology and willingness to learn and develop new skills
• English and Polish on advanced level (min C1)
• Strong problem solving skills and effective communication with customers in troubleshooting technical issues over the phone
• Autonomous, creative team player in a multicultural environment
• Goal-oriented personality
• Strong communication skills

We will appreciate:
• Previous experience in Support Center/Helpdesk environment
• Networking and/or Wireless infrastructure skills
• Knowledge of mobile computing technologies and operating systems
• Knowledge of remote tools

Advertiser

Brief description of the company

Hays is a global leader in specialist recruitment, placing professional candidates in permanent and interim jobs.

The company is a holder of a licence to offer recruitment services.
ID: 3769998  Termin der Veröffentlichung: 21.1.2020  Untergrenze des Gehalts (brutto): 28 000 Kč/month