Customer Service with languages

Location: Prague
Contract: full time, unlimited

An exciting opportunity to join new Customer Services central team.

The responsibilities & the impact YOU will have:
• Customer service to Medical Devices countries in EMEA region
• Primarily handling of returns, credits and debits for external and internal customers but can extend to responsibilities across customer service orders, returns and financial transactions
• Professional written and verbal communication with customers, internal functions (in country customer service, supply chain, commercial, sales, finance, etc..) and external providers (distribution centers and transport providers)
• Timely and accurate handling of cases to process returns, credits and debits in a highly compliance and regulatory driven environment
• Good understanding of systems and processes to manage multiple tasks through (Salesforce.com, JDE) with a high attention to detail

Qualifications
We would love to hear from YOU, if you have:
• At least 1 year of customer service experience - preferably
• Knowledge of customer service and office management systems and procedures
• Excellent time management skills and ability to multi-task and prioritize work
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills in German & English
• Strong organizational and planning skills
• Proficient in MS Office
• Experience with ERP Systems, ideally JDE or SAP
• Medical Device sector knowledge is an advantage

This is what awaits YOU:
• An opportunity to be part of a global market leader.
• A dynamic and inspiring working environment.
• Many opportunities to work on challenging projects and assignments.
• Possibilities for further personal as well as professional development.
• Many employees benefits:
o 5 weeks of vacation, home office, flexible working hours, sick days
o Meal vouchers, Cafeteria, referral award, life and accident insurance, MultiSport card
o Contribution for: Prague public transportation, language study, illness leave, pension contribution,
o Refreshment in the workplace, company gym, free sports activities, corporate events
Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits.

Hospitals, medical practice activities, other human health activities

Johnson & Johnson Global Services, the global shared services organization supporting the businesses of Johnson & Johnson, performs select functional work in a consistent manner across regions and sectors using simplified, standardized end-to-end processes and state-of-the-art technology. The vision of Johnson & Johnson Global Services is “to be trusted business partners who deliver increasing value by creating and sustaining globally standard world-class services that enable the power of Johnson & Johnson.”
There are more than 2,000 employees in Human Resources, Finance and Procurement who work for Johnson & Johnson Global Services in key service centers located in Manila, Suzhou, Prague, Bogota and Tampa, as well as in local country-based hubs.