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Assistance Coordinator

Hays Czech Republic, s.r.o.

Place of work
Křižíkova 237/36A, Karlín, Czechia
Contract type
Start date
Wage (gross)
From 35 000 Kč/month

Information about the position

Job description, responsibilities and duties

Assistance coordinator (50% home office) - Euro-Center Prague, s.r.o.
International assistance co-ordinator
As members of the team of experts, you would be responsible for assisting passengers around the world in difficult life situations. The main tasks are daily contacts with our clients, hospitals, airlines, tour operators, etc.
We are looking for reliable, open and flexible team players able to analyze the situation and find a solution. Do you feel that the work you do makes sense? That you are really helping someone, that you can completely change someone's life in a positive way? That none of your working days is the same as the previous one? Then this position is suitable for you and you are the ideal partner for us!
  • German/Spanish/French/Italian at B2-C1 level and fluent English
  • flexible and fast thinking, cool head in stressful situations
  • previous work experience in the field of tourism an advantage
  • be prepared to learn and follow the given procedures and rules
  • time flexibility
We offer
  • the background of a stable international company
  • initial training based on international professional know-how
  • daily communication in foreign languages
  • interesting salary and benefits (quarterly / annual rewards, Multisport, contribution to language courses ..)
  • flexible shift planning enabling, for example, simultaneous university studies)
  • Possibility to work approximately 50% of shifts from the home office
For a better idea of what you would be dealing with, please see our case examples at https://www.euro-center.com/cms/case-studies).

Employee perks, benefits

o bonuses
o medical care above standard
o discount for company services / goods
o contribution to pension / life insurance /sport / culture /free time / education
o meal vouchers
o educational courses, trainings
o sick-days
o occasional work from home (up to 50% of home-office)
o corporate events

Company on whose behalf the position is being filled

Tour operators

Euro-center (EN)
• Euro-Center is one of the world’s leading medical assistance and claims handling companies, annually processing over 160 000 cases around the globe.
• Euro-Center is a unique gateway to a comprehensive worldwide provider network, local know-how, assistance and cost containment for travel insurance, health insurance and corporate companies.
• Since 1971, the key to our success is our excellent collaboration with local suppliers who acknowledge us as a credible partner, thanks to our medical teams’ professional dialogue with local doctors and hospitals.
• The company benefits from this local reputation, which ensures low claims costs and a seamless service in terms of treatment and finance.
• Euro-Center boasts four 24/7 medical assistance centers and eleven regional offices across the globe. This unique structure allows our customers to receive services worldwide, whilst only partnering with one entity.
• Offices: Prague – Karlín, Křižíkova 237/36a
• Website: https://www.euro-center.com/cms/whoweare

Requirements for the employee

Candidates with education suit the position

Primary education
Secondary school student
Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

customer service

Language skills

English - Upper intermediate (B2) or Spanish - Advanced (C1) or Italian - Advanced (C1) or German - Advanced (C1) or French - Advanced (C1) or Danish - Advanced (C1) or Swedish - Advanced (C1)


Brief description of the company

Hays is a global leader in specialist recruitment, placing professional candidates in permanent and interim jobs.

The company is a holder of a licence to offer recruitment services.

Company address

ID: 4163008  Termin der Veröffentlichung: 16.9.2021  Untergrenze des Gehalts (brutto): 35 000 Kč/month