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Technical Support with English & German (remote work)
Infosys (Czech Republic) Limited s.r.o.
Place of work
Remote work
Remote work
Contract type
full-time
full-time
Wage (gross)
38 000 - 42 000 Kč/month
38 000 - 42 000 Kč/month
Information about the position
Job description, responsibilities and duties
full-time, remote work in the Czech Republic
24/7 or non-24/7
senior profile
INFOSYS, a company based in Brno, provides career opportunities and stable employment in multinational environment where YOU can get a chance to use various languages, be a part of the prominent and world-famous brands, acquire and upgrade IT skills working remotely from Ostrava.
Key Responsibilities
- Improving customer satisfaction by helping our customers to solve technical problems as support.
- Ability to handle customer queries through, tickets, chat or email
- Be responsible for a remote technical/administrative troubleshooting of the accounts, systems, applications, laptops, PCs, related equipment, networks of the employees of the client in one particular country
- Supporting the Team leaders and assist with reporting;
- Be part of the shadowing program for the newcomers and ready to ‘lend a hand’ to your junior colleagues;
Why does Infosys choose you? You definitely:
- Speak and write in English and German minimum (B2)
- Highly skilled to handle incoming inquiries successfully and give a useful guidance to the client
- Have Experience in Customer Support field
- Perceive multitasking and problem solving as a piece of cake;
- Experience with Windows, VPN, Office 365, Citrix, ticketing tools, etc.
- Can be punctual and relied on.
24/7 or non-24/7
senior profile
INFOSYS, a company based in Brno, provides career opportunities and stable employment in multinational environment where YOU can get a chance to use various languages, be a part of the prominent and world-famous brands, acquire and upgrade IT skills working remotely from Ostrava.
Key Responsibilities
- Improving customer satisfaction by helping our customers to solve technical problems as support.
- Ability to handle customer queries through, tickets, chat or email
- Be responsible for a remote technical/administrative troubleshooting of the accounts, systems, applications, laptops, PCs, related equipment, networks of the employees of the client in one particular country
- Supporting the Team leaders and assist with reporting;
- Be part of the shadowing program for the newcomers and ready to ‘lend a hand’ to your junior colleagues;
Why does Infosys choose you? You definitely:
- Speak and write in English and German minimum (B2)
- Highly skilled to handle incoming inquiries successfully and give a useful guidance to the client
- Have Experience in Customer Support field
- Perceive multitasking and problem solving as a piece of cake;
- Experience with Windows, VPN, Office 365, Citrix, ticketing tools, etc.
- Can be punctual and relied on.
Employee perks, benefits
Benefits that you will enjoy:
- limited contract (1 year with possibility of extension);
- Remote work, initial training in Brno;
- Performance bonus;
- Referring your friends and acquaintances;
- Monetary compensation of the night shifts and compensation days for working at the Czech state holidays;
- Meal allowance;
- Multisport card;
- Cafeteria;
- Organized training sessions during the first weeks and further upskilling courses (online, with our experts);
- 25 days of a paid leave;
- Teambuilding activities.
- Be a member of the international, dynamic and innovative company environment.
Infosys appreciates your time so the hiring process is usually concise:
Apply – Receive a respond after your CV evaluation - Get a call from our Recruiter – Arrange a video conference with our Team Leader/Manager – Get a feedback/offer – Navigate your next with Infosys.
Do you want to know more about Infosys?
Infosys in the Czech Republic provides business-to-business trans-formative services for its clients across the globe. Moreover, Infosys is one of the leaders in the next-generation consulting, technology and outsourcing solutions. From its Brno Deliver Center Infosys provides technical support to more than 30 global multinational corporations.
Why is it a wise decision to join Infosys?
Infosys gives career opportunities to people with and without solid experience who are willing to absorb and implement technological innovations on a daily basis.
- limited contract (1 year with possibility of extension);
- Remote work, initial training in Brno;
- Performance bonus;
- Referring your friends and acquaintances;
- Monetary compensation of the night shifts and compensation days for working at the Czech state holidays;
- Meal allowance;
- Multisport card;
- Cafeteria;
- Organized training sessions during the first weeks and further upskilling courses (online, with our experts);
- 25 days of a paid leave;
- Teambuilding activities.
- Be a member of the international, dynamic and innovative company environment.
Infosys appreciates your time so the hiring process is usually concise:
Apply – Receive a respond after your CV evaluation - Get a call from our Recruiter – Arrange a video conference with our Team Leader/Manager – Get a feedback/offer – Navigate your next with Infosys.
Do you want to know more about Infosys?
Infosys in the Czech Republic provides business-to-business trans-formative services for its clients across the globe. Moreover, Infosys is one of the leaders in the next-generation consulting, technology and outsourcing solutions. From its Brno Deliver Center Infosys provides technical support to more than 30 global multinational corporations.
Why is it a wise decision to join Infosys?
Infosys gives career opportunities to people with and without solid experience who are willing to absorb and implement technological innovations on a daily basis.
Requirements for the employee
Candidates with education suit the position
Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2) and German - Upper intermediate (B2)
Advertiser
Brief description of the company
Infosys is a global leader in the next-generation digital services and consulting.
We provide business consulting, technology, engineering and outsourcing services for world-class brands across the globe. Our current clients are market leaders in area of car and sportswear manufacturing, energy and utilities, insurance, pharmacy, healthcare, etc.
Our business solutions and services help to accelerate innovation, increase productivity, reduce costs and optimise asset utilisation.
Infosys provides career opportunities for those with and without solid IT experience, and who are willing to absorb and implement technological innovation on a daily basis
We provide business consulting, technology, engineering and outsourcing services for world-class brands across the globe. Our current clients are market leaders in area of car and sportswear manufacturing, energy and utilities, insurance, pharmacy, healthcare, etc.
Our business solutions and services help to accelerate innovation, increase productivity, reduce costs and optimise asset utilisation.
Infosys provides career opportunities for those with and without solid IT experience, and who are willing to absorb and implement technological innovation on a daily basis
Number of employees
500-999 employees
ID: 4083741
Termin der Veröffentlichung: 22.9.2022
2022-09-22
Lokalität: Remote work Arbeitsstelle: Customer Support Specialist, Helpdesk Operator, IT/Technical Support Specialist Gesellschaft: Infosys (Czech Republic) Limited s.r.o.
Untergrenze des Gehalts (brutto): 38 000 Kč/month