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Customer Service Advisor with German
Reed Personnel Services Czech Republic s.r.o.
Place of work
Brno-City District, Brno, Czechia
Brno-City District, Brno, Czechia
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
We are looking for a German speaking customer service enthusiast for our client, an American company operating a well-known employment website. This vacancy is in their customer service team in Brno, Czech Republic and it is perfect for someone who likes interacting with people but does not want to be on the phone all time. Our client offers above-standard salary, stable teams and flexible working hours.
Your responsibilities will be:
• Respond professionally to customer enquiries via email, phone & chat (90% B2B)
• Conduct customer training sessions to help the customers use the company’s products
• Participate on adhoc projects and site testing
Later you can grow to for example:
• Senior Customer Service Administrator
• Client Trainer for company products
• Team Leader
Location: Brno, Czech Republic
Working hours: Mon – Fri, 8-hour shifts, flexible start between 8am and 10am
Starting date: Negotiable
Recruitment process: 2-3 rounds, phone interviews and/or F2F + online test
If you are interested in this opportunity, please apply or send me your resume.
Looking forward to our cooperation
Gabriela Sakalova, REED – MSS
+420 602 780 613, [email protected]
https://www.linkedin.com/in/gabriela-sakalova/
Follow us on our company website: www.reedglobal.cz, www.facebook.com/RSRCzechRepublic
By answering to this advertisement or sending your CV and other personal materials, you consent to the collecting, processing and storage of your personal data in accordance with Act No. 101/2000 Coll. Privacy.
Your responsibilities will be:
• Respond professionally to customer enquiries via email, phone & chat (90% B2B)
• Conduct customer training sessions to help the customers use the company’s products
• Participate on adhoc projects and site testing
Later you can grow to for example:
• Senior Customer Service Administrator
• Client Trainer for company products
• Team Leader
Location: Brno, Czech Republic
Working hours: Mon – Fri, 8-hour shifts, flexible start between 8am and 10am
Starting date: Negotiable
Recruitment process: 2-3 rounds, phone interviews and/or F2F + online test
If you are interested in this opportunity, please apply or send me your resume.
Looking forward to our cooperation
Gabriela Sakalova, REED – MSS
+420 602 780 613, [email protected]
https://www.linkedin.com/in/gabriela-sakalova/
Follow us on our company website: www.reedglobal.cz, www.facebook.com/RSRCzechRepublic
By answering to this advertisement or sending your CV and other personal materials, you consent to the collecting, processing and storage of your personal data in accordance with Act No. 101/2000 Coll. Privacy.
Employee perks, benefits
Our client offers:
• Above standard salary for this type of role in the local market + performance bonus
• International and multicultural working environment in a shared service centre
• 5 weeks of vacation, 4 sick days
• Flexible working hours (you can choose what time you will start in the morning)
• Job related continuous training
• Contribution to pension and life insurance saving accounts
• Health days, fruit days, premium health care for free (+ a discount for family members)
• Language classes for free (English, Czech)
• Meal vouchers (100 CZK, 55% paid by the employer)
• Multisport card to 700 facilities
• Career progression opportunities
• Relocation reimbursement
• Above standard salary for this type of role in the local market + performance bonus
• International and multicultural working environment in a shared service centre
• 5 weeks of vacation, 4 sick days
• Flexible working hours (you can choose what time you will start in the morning)
• Job related continuous training
• Contribution to pension and life insurance saving accounts
• Health days, fruit days, premium health care for free (+ a discount for family members)
• Language classes for free (English, Czech)
• Meal vouchers (100 CZK, 55% paid by the employer)
• Multisport card to 700 facilities
• Career progression opportunities
• Relocation reimbursement
Company on whose behalf the position is being filled
Advertising and market research
American company operating a well-known employment website
American company operating a well-known employment website
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Personality requirements and skills
We are looking for:
• Fluent knowledge of German (C1) and English (B2)
• Excellent communication skills
• Previous customer service experience (call centre, hospitality, teaching, sales, ...)
• Computer literacy with the ability to learn customer service software applications
• Customer and detail oriented person
• Fluent knowledge of German (C1) and English (B2)
• Excellent communication skills
• Previous customer service experience (call centre, hospitality, teaching, sales, ...)
• Computer literacy with the ability to learn customer service software applications
• Customer and detail oriented person
Advertiser
Brief description of the company
REED is a specialist provider of permanent, contract, temporary and outsourced recruitment solutions. For more information visit reedglobal.cz
Reed Specialist Recruitment is the biggest family run recruitment agency, with a database of over 16 million candidates, and global expertise in 20 specialist sectors. In Czech Republic we help matching candidates with jobs they love since 2008. Our local expertise is in Accountancy & Finance, Business Support, Banking, Engineering, Human Resources, Multilingual Shared Services, Sales & Marketing, and Technology. Our offices are located in both Prague and Brno.
The company is a holder of a licence to offer recruitment services.
Reed Specialist Recruitment is the biggest family run recruitment agency, with a database of over 16 million candidates, and global expertise in 20 specialist sectors. In Czech Republic we help matching candidates with jobs they love since 2008. Our local expertise is in Accountancy & Finance, Business Support, Banking, Engineering, Human Resources, Multilingual Shared Services, Sales & Marketing, and Technology. Our offices are located in both Prague and Brno.
The company is a holder of a licence to offer recruitment services.
ID: 3343162
Termin der Veröffentlichung: 29.8.2018
2018-08-29
Lokalität: Brno - City Arbeitsstelle: Customer Support Specialist Gesellschaft: Reed Personnel Services Czech Republic s.r.o.