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Team Leader - Internal Helpdesk Team
Reed Personnel Services Czech Republic s.r.o.
Place of work
Brno-střed, Czechia
Brno-střed, Czechia
Contract type
full-time
full-time
Start date
negotiable
negotiable
Wage (gross)
35 000 - 50 000 Kč/month35,000 CZK - 50,000 CZK gross (final figure depends on experience)
35 000 - 50 000 Kč/month35,000 CZK - 50,000 CZK gross (final figure depends on experience)
Information about the position
Job description, responsibilities and duties
Do you have experience in leading a customer service team?
This position of Team Leader oversees the day to day activities of Customer Service Representatives who are responsible for providing employee assistance (via phone, live chat, email) with inquiries related to Human Resources and related policies, procedures, and transactions using HR systems, service center technologies within the HR Operations Center.
You will:
· Coach and lead a team of Customer Service Representatives in their daily activities and work with the teams to resolve complex issues and make final decisions related to these issues.
· Handle complex or escalated inquiries or transactions.
· Participate in HR planning by providing feedback, insights, and continuous improvement opportunities.
· Suggest methods to update, simplify, and enhance processes, procedures, and technologies and make procedural changes.
· Oversee team performance and manage communication and information flow to increase efficiency.
This position of Team Leader oversees the day to day activities of Customer Service Representatives who are responsible for providing employee assistance (via phone, live chat, email) with inquiries related to Human Resources and related policies, procedures, and transactions using HR systems, service center technologies within the HR Operations Center.
You will:
· Coach and lead a team of Customer Service Representatives in their daily activities and work with the teams to resolve complex issues and make final decisions related to these issues.
· Handle complex or escalated inquiries or transactions.
· Participate in HR planning by providing feedback, insights, and continuous improvement opportunities.
· Suggest methods to update, simplify, and enhance processes, procedures, and technologies and make procedural changes.
· Oversee team performance and manage communication and information flow to increase efficiency.
Employee perks, benefits
Our client offers:
· Multicultural working environment in a shared service centre
· Company laptop
· 5 weeks of vacation
· Meal vouchers (100 CZK)
· Discounted mobile tariff
· Cafeteria programme (11 600 CZK/year)
· Job related continuous training, ACCA course available for free
· Contribution to pension or life insurance (700 CZK/month)
· Contribution to language classes
· Discount on company products
· Multicultural working environment in a shared service centre
· Company laptop
· 5 weeks of vacation
· Meal vouchers (100 CZK)
· Discounted mobile tariff
· Cafeteria programme (11 600 CZK/year)
· Job related continuous training, ACCA course available for free
· Contribution to pension or life insurance (700 CZK/month)
· Contribution to language classes
· Discount on company products
Information about the selection process
Location: Brno, Czech Republic
Working hours: Mon-Fri, 9.00 – 17.30
Starting date: Immediately/negotiable
Recruitment process: 2 In-house interviews
Working hours: Mon-Fri, 9.00 – 17.30
Starting date: Immediately/negotiable
Recruitment process: 2 In-house interviews
Company on whose behalf the position is being filled
Other unlisted areas
American company
American company
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Advanced (C1)
Personality requirements and skills
We are looking for:
· Minimum 3 years of experience and minimum 1 year in a team leading position from an SSC or similar environment
· Fluent English, other European language is an advantage
· Excellent verbal and written communication; ability to develop and deliver verbal and written communications which convey complex information in a simple, easily understandable manner
· Strong analytical skills, attention to detail
· Strong interpersonal and team development skills
· Focus on customer service
· Minimum 3 years of experience and minimum 1 year in a team leading position from an SSC or similar environment
· Fluent English, other European language is an advantage
· Excellent verbal and written communication; ability to develop and deliver verbal and written communications which convey complex information in a simple, easily understandable manner
· Strong analytical skills, attention to detail
· Strong interpersonal and team development skills
· Focus on customer service
Advertiser
Brief description of the company
REED is a specialist provider of permanent, contract, temporary and outsourced recruitment solutions. For more information visit reedglobal.cz
Reed Specialist Recruitment is the biggest family run recruitment agency, with a database of over 16 million candidates, and global expertise in 20 specialist sectors. In Czech Republic we help matching candidates with jobs they love since 2008. Our local expertise is in Accountancy & Finance, Business Support, Banking, Engineering, Human Resources, Multilingual Shared Services, Sales & Marketing, and Technology. Our offices are located in both Prague and Brno.
The company is a holder of a licence to offer recruitment services.
Reed Specialist Recruitment is the biggest family run recruitment agency, with a database of over 16 million candidates, and global expertise in 20 specialist sectors. In Czech Republic we help matching candidates with jobs they love since 2008. Our local expertise is in Accountancy & Finance, Business Support, Banking, Engineering, Human Resources, Multilingual Shared Services, Sales & Marketing, and Technology. Our offices are located in both Prague and Brno.
The company is a holder of a licence to offer recruitment services.
ID: 3643660
Termin der Veröffentlichung: 10.8.2019
2019-08-10
Lokalität: Brno Arbeitsstelle: Team leader Gesellschaft: Reed Personnel Services Czech Republic s.r.o.
Die Grundlohnkomponente (brutto) und andere Belohnungen: 35 000 - 50 000 Kč/month35,000 CZK - 50,000 CZK gross (final figure depends on experience)