Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of seven Business Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.

Scheduler - Czech or Slovak speaker

Shell is an Equal Employment Opportunity Employer of Minorities, Females, LGBT Equality and Individuals with Disabilities.

Thanks to cooperation with Shell you gain:

• Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
• Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
• Attractive salary package and yearly bonuses
• Complex medical care and individual life insurance
• Sport programmes and facilities e.g. Multisport Card, vouchers for free time activities
• Additional funds for trainings and certifications, sport sections and the EuroShell Card
• Bonus for referring your friend to work

Join Shell Business Operations and start something remarkable!

To create schedules for truck deliveries in order to ensure timely and economical product delivery to Retail sites and B2B customers through the Order to delivery process

• Create and optimize an accurate, cost effective and timely delivery plan
• Ensure scheduled deliveries are in line with safety and operational procedures and customers
• Ensure the truck diary is correctly set up in scheduling system
• Ensure Supply and product availability issues are reflected in scheduling system set-up
• Allocate orders to trucks
• Liaise with other teams that contribute to the Order to Delivery process,
• Primary contact point for the hauliers to advise truck drivers of necessary amendments to plan
• Handle customer enquiries to change/amend orders, evaluate the real need and feasibility for scheduling changes, and liaise with scheduling team where appropriate
• Receive urgent order requests and create urgent orders within framework of delivery promise
• Investigate and resolve customer complaints

SHIFT WORK (covering only Sundays in rotation schame) - DAY SHIFTS ONLY

Requirements:

• Czech or Slovak min. C1
• English min. B2
• Customer service experience
• Logistics/Transport and road delivery operations experience
• Excellent communication skills
• Ability to cooperate with other cross-functional teams and work under pressure with tight deadlines
• Quick learner of new IT tools
• Familiarity with Scheduling Systems will be beneficial