Senior Client Support Specialist

Bratislava, Slovakia

The person we are looking for will work in Bratislava within an innovative, international environment, as part of a motivated team.

If you'd like to join, we are now offering a career-defining opportunity within a successful and fast growing business where colleagues are empowered to help shape functions delivering tangible business improvement across a European organization.

- Maintain the day by day relationship with Clients and other stakeholders
- Collect the needs of the Clients in terms of new opportunities and Clients’ requirements, proposing the solutions in agreement with the Product Managers, the Account Manager and the technical departments
- Give consultancy and expertise to the client in order to find common ideas and future possibilities for cooperation
- Defines in agreement with the Clients the required technical meetings (Incident status meetings, RFC status meetings, SLA, UAT meetings…)
- Trace the full lifecycle of incidents, changes/services and information requests via the appropriate tool
- Performs Project Management activities for the complex Request for Changes
- Organizes and leads the Service meeting with the clients in order to monitor the ongoing services
- Is the focal point internally in SIA and towards the clients in case of relevant incidents
- Performs and supports the analysis in the case of claims and compensations raised by clients
- Keeps in touch with Suppliers for those Requests for Change in which they are involved
- Supports audit process (both internal and on Client request)
- And other additional activities

• Contribution to pension plan
• Health care - Private medical center
• Life and Accident Insurance
• 25 full paid sick leave days per year ( 5 sick days)
• Meal vouchers – fully covered by the company
• Multisport card
• Long term career development
• Hard & Soft skills trainings
and others . .

We thank all applicants for their interest in working for SIA Slovakia . We are very glad to receive CVs of all candidates that can possibly become our future colleagues. After receiving your application, we will carefully evaluate it. Please note that due to time limitations we will contact only prospective candidates that meet our expectation best.

Thank you very much for your interest.