Synology GmbH facilitates flat hierarchies and a high degree of flexibility due to short communication and decisionmaking. You will work independently on responsible tasks from day one. Be a part of one of the leading vendors in NAS market with outstanding possibilities for advancement and career opportunities within an international environment, a pleasant corporate culture and a reasonable remuneration. Due to expansion, Synology GmbH has a vacancy for a:

Czech speaking Technical Support Engineer (m/f) – Düsseldorf / Germany

The Technical Support Engineer will work alongside our current international technical team, supporting them by answering the helpdesk phone and email queries that come through daily.

Key Responsibilities:

• 1^st and 2^nd level Hard- and Software Support
• Liaise with customers in a professional, patient and courteous manner via email, phone or face-to-face
• Error analysis and troubleshooting for NAS, Router and Surveillance Systems
• Set up equipment at launch events and exhibitions
• Work on launch event and exhibition demo booths – liaising with channel partners and end users
• Support the marketing team by dealing with technical queries from the media, testing sample units and arranging equipment for events

Essential skills and experience:

• A keen interest in IT
• Knowledge in networking, storage, NAS, virtualization and Linux
• Strong communication skills in Czech/Slovak and English are mandatory, German would be a plus
• A relevant IT qualification or comparable working experience
• Good, clear and confident telephone manner
• Customer service experience

Personal Requirements:

• Willing to relocate to Germany in order to work in Synology Dusseldorf office
• Hands-on mentality, enthusiasm and enjoyment of teamwork
• Willingness to occasionally take over late service (until 8 pm)
• Communicative and good interpersonal skills with the ability to solve problems
• Willingness to travel

Founded in 2000, Synology is a young and energetic company dedicated to developing high-performance, reliable, versatile, and environmentally-friendly Network Attached Storage (NAS) products. Our goal is to deliver user-friendly solutions and solid customer service to satisfy the needs of businesses, home offices, individual users and families.

If you are interested in working in a young and dynamic team, please send us your CV, motivation letter and relevant documents including earliest starting date and salary expectations via E-Mail to [email protected]

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