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ICT Administrator 24/7 for CU Shell
Deutsche Telekom IT Solutions Slovakia
Place of work
Košice, Slovakia (Job with occasional home office)
Košice, Slovakia (Job with occasional home office)
Contract type
full-time
full-time
Start date
ASAP
ASAP
Wage (gross)
From 880 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 880 EUR/brutto.
From 880 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 880 EUR/brutto.
Information about the position
Job description, responsibilities and duties
General description
Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order) in order to maintain service to customers according to given quality KPIs and according to internal processes.
Accountabilities
• Independently check, execute, solve (where appropriate), and creates tickets in order to maintain service to customers according to given quality KPIs and according to internal processes .
• 1st and 2nd level support.
• Execute project and other deliverables in order to fulfil KPIs and management requests.
• Smooth and uninterrupted operation of customers’ environment.
• Conformity with the internal work instructions and process guidelines
• Follow the defined escalation standards in case of deviations.
• Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
• Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.
Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order) in order to maintain service to customers according to given quality KPIs and according to internal processes.
Accountabilities
• Independently check, execute, solve (where appropriate), and creates tickets in order to maintain service to customers according to given quality KPIs and according to internal processes .
• 1st and 2nd level support.
• Execute project and other deliverables in order to fulfil KPIs and management requests.
• Smooth and uninterrupted operation of customers’ environment.
• Conformity with the internal work instructions and process guidelines
• Follow the defined escalation standards in case of deviations.
• Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
• Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Language skills
English - Intermediate (B1)
Personality requirements and skills
IT Technical Skills
• General IT/ PC literacy- Intermediate
• HW/ SW overview- Basic
• OS Windows - Basic
• Citrix - Basic
Soft skills
• Communication
• Team cooperation
• Analytical thinking
• General IT/ PC literacy- Intermediate
• HW/ SW overview- Basic
• OS Windows - Basic
• Citrix - Basic
Soft skills
• Communication
• Team cooperation
• Analytical thinking
Advertiser
Brief description of the company
Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in January 2006 under the name T-Systems Slovakia and has been inextricably linked with this region ever since. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.
The company under the brand T-Systems Slovakia s.r.o. has defined its mission as follows: "We give IT meaning".
As part of our strategic activities, we are transforming our company into a modern information and communications technology services provider stepping towards a future based on digital technologies. We implement these steps to move our business from a project-driven model (where we supply the required number of IT experts based on our customer's requirements) to an innovative and product-oriented company model (where we supply and manage products and services during their lifecycle at the customer).
We believe that such a transformation can succeed with the right employees who are constantly developing their skills and thus contributing to the professional image of our brand in the market.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.
The company under the brand T-Systems Slovakia s.r.o. has defined its mission as follows: "We give IT meaning".
As part of our strategic activities, we are transforming our company into a modern information and communications technology services provider stepping towards a future based on digital technologies. We implement these steps to move our business from a project-driven model (where we supply the required number of IT experts based on our customer's requirements) to an innovative and product-oriented company model (where we supply and manage products and services during their lifecycle at the customer).
We believe that such a transformation can succeed with the right employees who are constantly developing their skills and thus contributing to the professional image of our brand in the market.
Number of employees
1000 and more employees
ID: 3874761
Termin der Veröffentlichung: 1.8.2022
2022-08-01
Lokalität: Košice Arbeitsstelle: IT System Administrator Gesellschaft: Deutsche Telekom IT Solutions Slovakia
Untergrenze des Gehalts (brutto): 880 EUR/month