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Customer Care/ Inside Sales Employee (M/F)
Transpass CZ s.r.o.
Place of work
Brno, Czechia
Brno, Czechia
Contract type
full-time
full-time
Start date
24/06/2019
24/06/2019
Wage (gross)
18 000 - 30 000 Kč/monthBonus, Lunch Vouchers
18 000 - 30 000 Kč/monthBonus, Lunch Vouchers
Information about the position
Job description, responsibilities and duties
• Deal directly with customers either by telephone or electronically
• respond promptly and with accuracy to customer inquiries
• handle and resolve customer complaints
• obtain and evaluate all relevant information to handle product and service inquiries
• provide pricing and delivery information
• set up new customer accounts and manage customers accounts, follow up on customer interactions
• process orders, forms, applications and requests
• record details of inquiries, actions taken comments and complaints to keep system and contracts accurate
• record details of actions taken
• communicate and coordinate with internal departments
• respond promptly and with accuracy to customer inquiries
• handle and resolve customer complaints
• obtain and evaluate all relevant information to handle product and service inquiries
• provide pricing and delivery information
• set up new customer accounts and manage customers accounts, follow up on customer interactions
• process orders, forms, applications and requests
• record details of inquiries, actions taken comments and complaints to keep system and contracts accurate
• record details of actions taken
• communicate and coordinate with internal departments
Employee perks, benefits
lunch Voucher. Multicultural dynamic organization
Information about the selection process
APPLIED send resumes sent in both languages : czech & English please
Requirements for the employee
Candidates with education suit the position
Primary education
Secondary school student
Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Secondary school student
Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Educational Specialization
Sales/ Customer Care
Language skills
English - Elementary (A2) or Slovak - Elementary (A2) or Hungarian - Intermediate (B1)
Other knowledge
Microsoft Outlook - Basic
Microsoft Excel - Basic
Microsoft PowerPoint - Basic
Microsoft Excel - Basic
Microsoft PowerPoint - Basic
Driving licence
A, B
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
- High school Degree or at least 2 to 5 years of experiences
- Successful experience within transportation services industry, OR B2B activities OR GPS monitoring transportation industry, in a customer care Services
-Attention to detail and accuracy
- Ability to deal with data
-Multi-tasking skills, Organization and Proactivity
- Customer service and sales orientation
- Appetence to negotiate
- Like team work
- Foreign language skills are recommended: good English proficiency (speaking, writing). Knowledge of other European language, namely Hungarian would be a plus.
- Good communication skills - verbal and written
- Good computer literary : Excel, Word, CRM
- Good listening skills
- Problem Analysis and problem-solving Skills
- Successful experience within transportation services industry, OR B2B activities OR GPS monitoring transportation industry, in a customer care Services
-Attention to detail and accuracy
- Ability to deal with data
-Multi-tasking skills, Organization and Proactivity
- Customer service and sales orientation
- Appetence to negotiate
- Like team work
- Foreign language skills are recommended: good English proficiency (speaking, writing). Knowledge of other European language, namely Hungarian would be a plus.
- Good communication skills - verbal and written
- Good computer literary : Excel, Word, CRM
- Good listening skills
- Problem Analysis and problem-solving Skills
Advertiser
Brief description of the company
Easytrip Services is an international B2B service company, with its core business focused on electronic payment solutions, mobility & tax consulting for companies active in the international transport market.
We offer one of the widest service portfolios to transportation/logistics companies and cover more than 30 tolled road networks (80 000 km), ferry/tunnel/train booking services (500 lines), VAT and excise tax recovery services (28 countries), etc. With 25 local offices through Europe, Middle East & Africa, 16 000 customers and a wealth of 30 years’ experience, Easytrip Services HGV handles more than 500 M€ of transactions every year
We offer one of the widest service portfolios to transportation/logistics companies and cover more than 30 tolled road networks (80 000 km), ferry/tunnel/train booking services (500 lines), VAT and excise tax recovery services (28 countries), etc. With 25 local offices through Europe, Middle East & Africa, 16 000 customers and a wealth of 30 years’ experience, Easytrip Services HGV handles more than 500 M€ of transactions every year
Number of employees
5-9 employees
ID: 3676492
Termin der Veröffentlichung: 24.5.2019
2019-05-24
Lokalität: Brno Arbeitsstelle: Administrative Worker, Official, Call Operator Gesellschaft: Transpass CZ s.r.o.
Die Grundlohnkomponente (brutto) und andere Belohnungen: 18 000 - 30 000 Kč/monthBonus, Lunch Vouchers