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SAP S/4HANA Senior Application Service Agent
UNIQA 4WARD, organizačná zložka
Place of work
Žižkova, Bratislava, Slovakia
Žižkova, Bratislava, Slovakia
Contract type
full-time
full-time
Start date
01.04.2019
01.04.2019
Wage (gross)
Starting at €1,850.00 / The final level of salary is dependent on skills, knowledge and experience of a candidate.
Starting at €1,850.00 / The final level of salary is dependent on skills, knowledge and experience of a candidate.
Information about the position
Job description, responsibilities and duties
UNIQA 4WARD, the branch office of UNIQA Insurance Group AG with its seat in Bratislava is looking for an ambitious and customer-oriented Senior Application Service Agent for our S/4HANA service team.
UNIQA Insurance Group AG is currently implementing SAP S/4HANA, a next generation business suite, as a Group Finance solution which will further be rolled out to all UNIQA insurance companies.
For the daily operations on the new platform, UNIQA is establishing an application expert team to support end users in both technical and functional questions regarding the new system.
The focus of activities will be managing the processing of service requests and the delivery solution to business users for the Finance and Controlling department, all within the exciting new realm of SAP S/4HANA.
At UNIQA 4WARD our employees are our most valuable assets and you will be treated as such! Personal interaction and open communication is key to our joint success and we welcome you into our UNIQA 4WARD family. You can look forward to an on-the-job training with a focus on your future tasks and responsibilities. Additionally UNIQA offers the possibility for personal development in your area of expertise for the years to come.
Moreover, as a member of our team at UNIQA 4WARD, you will be among the first to dive into the world of SAP S/4 HANA and be able to gain extensive knowledge of the front tier software with its accompanying technology innovations in finance.
What you will do in this job:
- Reporting and Analysis Support Activities
- First Level support for all kind of technical and business SAP S/4 HANA related inquiries coming from employees and managers in accordance with Service Level Agreements.
- Personalized handling of S/4 HANA related incidents over the Service Hotline
- Analysis & documentation of business requirements in close cooperation with Business Process Owners and IT
- Technical guidance for Junior Service Agents
- Configuration and Maintenance of reports & end user reporting support
- Support of posting, closing and consolidation activities
- Master Data Management
- User & Access Management
- Validation, Testing and Transfer (Management & Execution)
UNIQA Insurance Group AG is currently implementing SAP S/4HANA, a next generation business suite, as a Group Finance solution which will further be rolled out to all UNIQA insurance companies.
For the daily operations on the new platform, UNIQA is establishing an application expert team to support end users in both technical and functional questions regarding the new system.
The focus of activities will be managing the processing of service requests and the delivery solution to business users for the Finance and Controlling department, all within the exciting new realm of SAP S/4HANA.
At UNIQA 4WARD our employees are our most valuable assets and you will be treated as such! Personal interaction and open communication is key to our joint success and we welcome you into our UNIQA 4WARD family. You can look forward to an on-the-job training with a focus on your future tasks and responsibilities. Additionally UNIQA offers the possibility for personal development in your area of expertise for the years to come.
Moreover, as a member of our team at UNIQA 4WARD, you will be among the first to dive into the world of SAP S/4 HANA and be able to gain extensive knowledge of the front tier software with its accompanying technology innovations in finance.
What you will do in this job:
- Reporting and Analysis Support Activities
- First Level support for all kind of technical and business SAP S/4 HANA related inquiries coming from employees and managers in accordance with Service Level Agreements.
- Personalized handling of S/4 HANA related incidents over the Service Hotline
- Analysis & documentation of business requirements in close cooperation with Business Process Owners and IT
- Technical guidance for Junior Service Agents
- Configuration and Maintenance of reports & end user reporting support
- Support of posting, closing and consolidation activities
- Master Data Management
- User & Access Management
- Validation, Testing and Transfer (Management & Execution)
Employee perks, benefits
- Competitive compensation package in consideration of your professional competencies, qualifications and experience
- Flexible working hours
- Brand-new office space
- Innovative working atmosphere
- International working environment
- Training and development program
- Social events
- Flexible working hours
- Brand-new office space
- Innovative working atmosphere
- International working environment
- Training and development program
- Social events
Information about the selection process
Information about the selection process
Please provide us with a CV and a cover letter in English. By sending us your CV you agree with the processing of our personal data.
Please provide us with a CV and a cover letter in English. By sending us your CV you agree with the processing of our personal data.
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
The position is suitable for experienced professionals with
- Completed technical academic degree
- Several years of experience as Support Desk Agent
- SAP support experience
- S/4HANA know-how (advantageous)
- Know-how about Finance and Controlling Processes and industry experience in the insurance sector (advantageous)
- Know how in requirements analysis / business analysis
- Profound knowledge of MS Office (incl. Excel) and Windows
- Ideally first experience of working in agile teams
- Analytical Thinking
- Learning agility
- Proactive and reliable team player
- Ability to solve problems, fast perception, service-oriented approach, preciseness, effective and on-time communication
- Ability to work under stress in time critical situations
- Willingness to travel
One of the following is advantageous:
German, Czech, Polish, Serbian
- Completed technical academic degree
- Several years of experience as Support Desk Agent
- SAP support experience
- S/4HANA know-how (advantageous)
- Know-how about Finance and Controlling Processes and industry experience in the insurance sector (advantageous)
- Know how in requirements analysis / business analysis
- Profound knowledge of MS Office (incl. Excel) and Windows
- Ideally first experience of working in agile teams
- Analytical Thinking
- Learning agility
- Proactive and reliable team player
- Ability to solve problems, fast perception, service-oriented approach, preciseness, effective and on-time communication
- Ability to work under stress in time critical situations
- Willingness to travel
One of the following is advantageous:
German, Czech, Polish, Serbian
Advertiser
Brief description of the company
We are a Bratislava based start-up company within the internationally renowned UNIQA Insurance Group. In the areas of Actuarial, Risk, Security Management, HR & Brand we provide services to the UNIQA Headquarters in Vienna and all international business units in the CEE region.
If you want to know more about the UNIQA 4WARD way click here .
At UNIQA 4WARD, we are dedicated to providing equal opportunities to all employees and applicants. We respect and value each other regardless of race, color, ethnicity, cultural background, age, gender, gender identity or expression, nationality, religion, disability, sexual orientation, marital status, or any other characteristic protected by law. We believe that diversity enriches our workplace and fosters a culture of inclusivity, respect, and collaboration.
If you want to know more about the UNIQA 4WARD way click here .
At UNIQA 4WARD, we are dedicated to providing equal opportunities to all employees and applicants. We respect and value each other regardless of race, color, ethnicity, cultural background, age, gender, gender identity or expression, nationality, religion, disability, sexual orientation, marital status, or any other characteristic protected by law. We believe that diversity enriches our workplace and fosters a culture of inclusivity, respect, and collaboration.
ID: 3604950
Termin der Veröffentlichung: 21.2.2019
2019-02-21
Lokalität: Bratislava Arbeitsstelle: Service Technician Gesellschaft: UNIQA 4WARD, organizačná zložka
Die Grundlohnkomponente (brutto) und andere Belohnungen: Starting at €1,850.00 / The final level of salary is dependent on skills, knowledge and experience of a candidate.