Customer Service Specialist with German

I am looking for the Customer Service Specialist with German for the international pharmaceutical company.

Are you fluent in English and German?
Do you have at least 2 years experience with customer service?

The Customer Service Representative is responsible for providing the highest level of customer service to our customers while operating within company guidelines. You will collaborate closely with our in-country customer service team, managing the order to invoice process and ensuring that the needs of all customers are met in a timely and professional manner.

Your role will be busy and varied, demanding an eye for details and an excellent sense of time management as the position involves working under pressure and meeting tight deadlines.

What You Will Do in this Role

Order processing (quote to invoice) in an accurate and timely manner
Respond to requests and queries, always delivering a high level of professional service
Maintain knowledge of and work to current SOP and work-instructions
Carry out ad-hoc departmental tasks when identified
Maintain a good knowledge of customers and company products
Ensure that all Service Level Agreements and KPIs are met per given job task
Adhere to all policy and procedures at all times, escalating to Team Manager any item that falls outside of policy which is requested from any other department, team, or entity within the company
Collaborate cross-functionally with internal teams i.e. Finance, Supply Chain
What You Need For This Position


Must have Experience / Skills

2 to 4 years of experience in a fast-paced customer service department
Experience with order management using ERP systems
Advanced level of written and oral communication in English and German
Strong interpersonal and collaborative skills
Analytical, problem solving and organisational skills
Flexibility to cover extra working hours occasionally
Ability to mentor peers in a collaborative and positive way

Chemický průmysl, výroba farmaceutických výrobků

Pharmaceutical company