Warranty Claims Specialist w/ Portuguese & Italian

Accenture is a leading global professional services company, providing a broad
range of services and solutions in strategy, consulting, digital, technology and
operations. Combining unmatched experience and specialized skills across more
than 40 industries and all business functions – underpinned by the world’s
largest delivery network – Accenture works at the intersection of business and
technology to help clients improve their performance and create sustainable
value for their stakeholders. With more than 425,000 people serving clients in
more than 120 countries, Accenture drives innovation to improve
the way the world works and lives

WARRANTY CLAIMS SPECIALIST W/ PORTUGUESE & ITALIAN 00610687

JOB SPECIFICATION:

Warranty Claims Specialist is responsible to review and process warranty claims
in a timely and qualitatively adequate manner within contracted Service Level
Agreement.

Supplier Warranty Agent’s responsibilities include determining responsibility
based on available documentation and correctly assign claims. Attach available
documents, provide additional information and advising suppliers with the
process. Based on need provide assistance in communication between client
locations on conference calls.

RESPONSIBILITIES:

* Verification and analysis of warranty claims based on available resources
* Documenting and adding comments
* Investigating warranty claims, facilitating recovery and assigning
appropriate responsibilities
* Coach rest of the team on quality aspects or new learning when required (in
person or via conference calls)
* Implement practices to improve operational efficiencies
* Delivers a service to the client in an effective manner
* Always adheres to contractual service levels across the client base
* Demonstrates excellent problem solving ability, escalates to the supervisor
when necessary
* Flexible approach and actively looks for ways to grow skills and experience
within the team

REQUIREMENTS:

* Intermediate level of English & Portuguese is required (B2)
* Intermediate level of Italian is nice to have (B1/B2)
* Interpersonal skills to deal with suppliers, warranty engineers
* Data processing accuracy, detail oriented
* User level MS Office
* Organized, timely, pro-active and highly productive
* High School diploma
* Good team player

WE OFFER:

* Position in the world’s leading global company
* Professional growth based on performance
* Continuous training
* Wide range of benefits – 5 weeks of holiday, meal vouchers,
recreation/wellness vouchers, pension/life insurance etc.

HOW TO APPLY:

If you are interested in working with us please send us your resume and short
application letter.

By providing us your personal data in your CV, you have allowed Accenture to
process and file your CV in the HR database. Your personal data will be used for
the internal HR needs of Accenture only.
At the same time you confirm herewith that the personal data as stated in the CV
you have sent to us is true and accurate.

INFORMATION ABOUT THE VACANCY

JOB LOCATION

Praha-Holešovice

EMPLOYMENT TYPE

Full-time work

TYPE OF EMPLOYMENT

Employment contract

DURATION OF EMPLOYMENT

Permanent

BENEFITS

Notebook, contributions to the pension / life insurance, flexible start/end of
working hours, meal tickets / catering allowance, holidays 5 weeks, educational
courses, training, cafeteria, sick day

REQUIRED EDUCATION

Secondary education or professional training with a school-leaving exam

REQUIRED LANGUAGES

Portuguese (intermediate), italian (intermediate), english (intermediate)

POSTED BY

Accenture

The vacancy is suitable for graduates.

CONTACT

ACCENTURE
Veronika Langrova