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Customer specialist in HR - English+French
ADECCO spol.s r.o.
Place of work
Brno-střed, Czechia
Brno-střed, Czechia
Contract type
full-time
full-time
Start date
01.12.2018
01.12.2018
Information about the position
Job description, responsibilities and duties
Job description:
▪ Support other colleagues in HR opearations in EMEA area
▪ Handle incoming phone calls, live chats and receive and process incoming work through a ticket management system
▪ Use procedures, policy manuals and other reference materials to assist in answering and resolving employee/manager inquiries
▪ Document all employee inquiries and issues
▪ Conduct frequent review of Frequently Asked Questions, policies, procedures to identify steps needed to answer customer inquiries
▪ Report unusual events
Requirements:
▪ ENGLISH + FRENCH communicative level (B2 level)
▪ HR SSC (Human Resources - Shared Services Center) experience is a great advantage
▪ Knowledge of other language (German, Italian, Dutch, Polish, ...) is an advantage
▪ Experience in customer service, call centers and in corporate environment is an advantage
▪ Good computer skills (Microsoft Office, in particular Excel, Word, and PowerPoint)
▪ Communication skills with a strong customer service attitude
▪ Ability to prioritize and multitask
▪ Support other colleagues in HR opearations in EMEA area
▪ Handle incoming phone calls, live chats and receive and process incoming work through a ticket management system
▪ Use procedures, policy manuals and other reference materials to assist in answering and resolving employee/manager inquiries
▪ Document all employee inquiries and issues
▪ Conduct frequent review of Frequently Asked Questions, policies, procedures to identify steps needed to answer customer inquiries
▪ Report unusual events
Requirements:
▪ ENGLISH + FRENCH communicative level (B2 level)
▪ HR SSC (Human Resources - Shared Services Center) experience is a great advantage
▪ Knowledge of other language (German, Italian, Dutch, Polish, ...) is an advantage
▪ Experience in customer service, call centers and in corporate environment is an advantage
▪ Good computer skills (Microsoft Office, in particular Excel, Word, and PowerPoint)
▪ Communication skills with a strong customer service attitude
▪ Ability to prioritize and multitask
Employee perks, benefits
▪ Motivating salary
▪ Friendly and multinational team
▪ Opportunities for professional development and career growth
▪ Nice atmosphere
▪ 25 days of vacation + 2 sick days
▪ Many company activities (massages, joga classes, workshops, team-buildings)
▪ Relax room
▪ Attractive location Brno-center
▪ Friendly and multinational team
▪ Opportunities for professional development and career growth
▪ Nice atmosphere
▪ 25 days of vacation + 2 sick days
▪ Many company activities (massages, joga classes, workshops, team-buildings)
▪ Relax room
▪ Attractive location Brno-center
Company on whose behalf the position is being filled
Other administrative and support service activities
From Brno we take care about invoice administration, accounting, HR and education. We are supporting our colleagues in European offices, but also in the US, Canada and Mexico. In Brno we are around 400 people and you can meet young faces, but also experienced matadors. And what is the most importat thing - everybody is smiling :-)
From Brno we take care about invoice administration, accounting, HR and education. We are supporting our colleagues in European offices, but also in the US, Canada and Mexico. In Brno we are around 400 people and you can meet young faces, but also experienced matadors. And what is the most importat thing - everybody is smiling :-)
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Educational Specialization
Customer Service, HR
Language skills
English - Upper intermediate (B2) and French - Upper intermediate (B2)
Advertiser
Brief description of the company
Recruitment agency
Number of employees
50-99 employees
ID: 3528402
Posting date: 31.10.2018
2018-10-31
location: Brno - City Position: Administrative Worker, Official, Call Operator, Customer Support Specialist, Helpdesk Operator Company: ADECCO spol.s r.o.