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Customer specialist in HR - English + Italian
ADECCO spol.s r.o.
Place of work
Brno-střed, Czechia
Brno-střed, Czechia
Contract type
full-time
full-time
Start date
01.12.2018
01.12.2018
Information about the position
Job description, responsibilities and duties
We are seeking communicative and positive person with pro-customer approach for the position CUSTOMER SPECIALIST IN HR with ENGLISH + ITALIAN for our important client in BRNO.
Job description:
▪ Provide support other colleagues in HR operations in EMEA area
▪ Handle incoming phone calls, live chats and receive and process incoming work through a ticket management system
▪ Use procedures, policy manuals and other reference materials to assist in answering and resolving employee/manager inquiries
▪ Document all employee inquiries and issues
▪ Conduct frequent review of Frequently Asked Questions, policies, procedures to identify steps needed to answer customer inquiries
▪ Report unusual events
Requirements:
▪ ENGLISH + ITALIAN communicative level (B2 level)
▪ HR SSC (Human Resources - Shared Services Center) experience is a great advantage
▪ Knowledge of other language (German, French, Dutch, Polish, ...) is an advantage
▪ Experience in customer service, call centers and in corporate environment is an advantage
▪ Good computer skills (Microsoft Office, in particular Excel, Word, and PowerPoint)
▪ Communication skills with a strong customer service attitude
▪ Ability to prioritize and multitask
Job description:
▪ Provide support other colleagues in HR operations in EMEA area
▪ Handle incoming phone calls, live chats and receive and process incoming work through a ticket management system
▪ Use procedures, policy manuals and other reference materials to assist in answering and resolving employee/manager inquiries
▪ Document all employee inquiries and issues
▪ Conduct frequent review of Frequently Asked Questions, policies, procedures to identify steps needed to answer customer inquiries
▪ Report unusual events
Requirements:
▪ ENGLISH + ITALIAN communicative level (B2 level)
▪ HR SSC (Human Resources - Shared Services Center) experience is a great advantage
▪ Knowledge of other language (German, French, Dutch, Polish, ...) is an advantage
▪ Experience in customer service, call centers and in corporate environment is an advantage
▪ Good computer skills (Microsoft Office, in particular Excel, Word, and PowerPoint)
▪ Communication skills with a strong customer service attitude
▪ Ability to prioritize and multitask
Employee perks, benefits
▪ Motivating salary
▪ Friendly and multinational team
▪ Opportunities for professional development and career growth
▪ Nice atmosphere
▪ 25 days of vacation + 2 sick days
▪ Many company activities (massages, joga classes, workshops, team-buildings)
▪ Relax room
▪ Attractive location Brno-center
▪ Friendly and multinational team
▪ Opportunities for professional development and career growth
▪ Nice atmosphere
▪ 25 days of vacation + 2 sick days
▪ Many company activities (massages, joga classes, workshops, team-buildings)
▪ Relax room
▪ Attractive location Brno-center
Company on whose behalf the position is being filled
Other administrative and support service activities
HUMAN RESOURCES DEPARTMENT in SHARED SERVICES CENTER in BRNO
HUMAN RESOURCES DEPARTMENT in SHARED SERVICES CENTER in BRNO
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
Language skills
Italian - Upper intermediate (B2) and English - Upper intermediate (B2)
Personality requirements and skills
Offer is available to people who are already living in the Czech Republic (Brno and surroundings preferred).
Advertiser
Brief description of the company
Recruitment agency
Number of employees
50-99 employees
ID: 3535267
Posting date: 9.11.2018
2018-11-09
location: Brno - City Position: Administrative Worker, Official, Call Operator, Helpdesk Operator, HR Assistant Company: ADECCO spol.s r.o.