Helpdesk Representative

Our client is looking for communicative and customer oriented English speakers without any other significant experience. If you like to talk with people, then this could be right opportunity for you!

Requirements:
• Advanced spoken English B2 level and higher
• Technical knowledge is an advantage, but not necessary
• Be flexible and willing to work night shifts
• Ability to work in a high pace work environment
• Be patient, empathetic and passionately communicative

What would be your tasks:
• First point of contact for customer incoming calls
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints by providing appropriate solutions
• Document customer concerns and interactions
• Follow communication procedures, guidelines, and policies
• Cooperating with different departments to resolve customer complaints

• Full-time unlimited contract
• Meal vouchers of the value of 90 CZK
• Salary from 30 000 CZK/month, based on experience and language skills
• 25 days off
• Working in an international company
• Fully paid comprehensive training
• Annual bonuses
• Salary uplifts for working night shifts
• Career paths within various departments
• Medical care for non-Czech speaking employees
• Modern workplace

Telecommunications

Multinational client offering technological solutions.