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Service Support Representative

ADECCO spol.s r.o.

Place of work
Brno - City
Contract type
full-time
Start date
ihned
Wage (gross)
30 000 - 40 000 Kč/month

Information about the position

Job description, responsibilities and duties

Our client is looking for communicative and customer oriented English speakers without any other significant experience.
You will be providing service to the millions of customers using our client’s services – a premiere bundle of advanced TV services, high speed internet, and digital home phone.

We need:
• Advanced spoken English B2 level and higher
• Technical experience is nice, but not necessary
• Be flexible and don’t be afraid working night shifts every now and then
• Ability to work in a high pace work environment
• Be patient, empathetic and passionately communicative

The job role:
• First point of contact for customer incoming calls
• Deal with customer queries in a timely manner
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints by providing appropriate solutions
• Document customer concerns and interactions
• Follow communication procedures, guidelines, and policies

If you think you would be a perfect fit for this position, please do not hesitate and send me your CV in English now!

Looking forward to talking to you!

Employee perks, benefits

• Full-time unlimited contract
• Meal vouchers of the value of 90 CZK
• Salary from 30 000 CZK/month, based on experience and language skills
• 25 days off
• Working in an international company
• Fully paid comprehensive training
• Annual bonuses
• Salary uplifts for working night shifts
• Career paths within various departments
• Medical care for non-Czech speaking employees

Company on whose behalf the position is being filled

Telecommunications

Multinational client offering technologic services.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education

Language skills

English - Upper intermediate (B2)

Advertiser

Brief description of the company

Recruitment agency

Number of employees

50-99 employees
ID: 4181112  Posting date: 12.10.2021  Lower salary limit (gross): 30 000 Kč/month