IT Support / Service Technician - Remote

Would you like to become part of a company that is main supplier of IT equipment for private companies, industrial and manufacturing companies world wide?

Right now we're looking for professionals for position of IT Support / IT Technician with German and English

The successful candidate will be able to:
• 2nd Level Ticket processing/IT-Support in the area of End User Services (Remote)
• Participation in infrastructure projects
• Ensuring the agreed service levels
• Implementation and optimization of existing service processes
• Support in escalation management

What are the "Must-Have" skills?
• Technical experience in on-site service or remote end-user support
• Support of Windows workstations / laptops with software: MS Office, other custom software and production environment, as well as mobile devices (iOS, Android)
• Special knowledge of Windows Client operating systems (Windows 10)
• Special knowledge in the field of local applications (f.e.. MS Office 2016 and Office 365)
• Detailed knowledge of client hardware (Notebooks, Workstations and PCs) and its peripherals
•B2 German (no official certification necessary)

What are "Nice-to-have" skills
• B2 English (no official certification necessary)
• In-depth experience, sensitivity and soft skills for dealing with enterprise level customers
• Experience with Knowledge-Management and Ticketing systems
• Teamwork, proactive actions and escalation in case of problems
• Experience in MacOS and/or Linux (Red Hat / Ubuntu)

If you are interested in this job please send me your CV or contact me via phone number.

Information technology, computer programming, web portals

Supplier of IT equipment for private companies, industrial and manufacturing companies