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Advertising Onboarding Specialist with French
Amazon /Slovakia/ s.r.o.
Place of work
Bratislava, Slovakia
Bratislava, Slovakia
Contract type
full-time
full-time
Start date
1.9.2019
1.9.2019
Wage (gross)
Base pay for this position starts from EUR 1.200 gross per month and salary depends on the skills and requirements. Company benefits apply subject to further terms, including annual membership in medical clinic, life insurance, retirement pension, meal voucher card.
Base pay for this position starts from EUR 1.200 gross per month and salary depends on the skills and requirements. Company benefits apply subject to further terms, including annual membership in medical clinic, life insurance, retirement pension, meal voucher card.
Information about the position
Job description, responsibilities and duties
DESCRIPTION
Sponsored Products and Sponsored Brands are cost-per-click (CPC) self-serve ad programs in the Amazon Advertising world. In support to the Amazon Advertising’s business, we at Advertiser Success Team (AST) are building a group of energetic and highly motivated Onboarding Specialists. As an Onboarding Specialists you will help new and existing Advertisers understand the scope within Amazon Advertising programs to grow their business. Working with new Advertisers, you will be responsible to help equip them to identify the advertising business opportunities, review their product listings, create advertising campaigns, and help them adopt high value actions on their account to influence their success in advertising. You will work with a wide range of businesses to eliminate blockers to an advertiser’s success while driving greater commitment and results. Your success will be measured by the number of new Advertisers you onboard and retain on Advertising products. Additionally, an Onboarding Specialist also gets the opportunity of testing internal tools, gathering & sharing insights with the internal product and engineering teams.
To be successful in this role, one should have an experience of interacting with global clients (phone/email), be an effective communicator, quick to learn new tools and systems and flexible in the face of changes. Our environment is fast-paced and requires someone who is comfortable working in a deadline-driven environment. You should have great attention to detail, solid deep dive ability and researching skills, strong judgment skills, ability to multi task (in terms of assisting multiple Advertisers with different issues at any one time) and more importantly, be customer obsessed. Technically sound in online Advertising, one should possess excellent verbal & written communication skills and should be able to explain issues and paths to resolution to Advertisers quickly and efficiently.
Core responsibilities include:
· Serves as main point of contact for Advertisers and act as an enabler to their sales & marketing initiatives via 1:1 outreach programs
· Provide onboarding support along with setting up campaigns for new and existing Advertisers
· Provide onboarding and lightweight optimization support for new and existing Advertisers
· Understand Performance Advertising and uses various tools and techniques to fix campaign set-up and provide related campaign optimization support
· Provide education to Advertisers on Amazon Advertising products via 1:1 programs and online trainings
· Respond promptly & accurately to advertiser queries and help them resolve issues with regards to their campaigns
· Identify common blockers faced by new and existing Advertisers and provide feedback to the marketing and product development teams to improve advertiser experience
· Identify opportunities to improve designed Amazon product based on customer feedback, data analysis, and feature gaps with competitive products
Buddy up with new joiners and bring them up to speed with regards to program and process
Sponsored Products and Sponsored Brands are cost-per-click (CPC) self-serve ad programs in the Amazon Advertising world. In support to the Amazon Advertising’s business, we at Advertiser Success Team (AST) are building a group of energetic and highly motivated Onboarding Specialists. As an Onboarding Specialists you will help new and existing Advertisers understand the scope within Amazon Advertising programs to grow their business. Working with new Advertisers, you will be responsible to help equip them to identify the advertising business opportunities, review their product listings, create advertising campaigns, and help them adopt high value actions on their account to influence their success in advertising. You will work with a wide range of businesses to eliminate blockers to an advertiser’s success while driving greater commitment and results. Your success will be measured by the number of new Advertisers you onboard and retain on Advertising products. Additionally, an Onboarding Specialist also gets the opportunity of testing internal tools, gathering & sharing insights with the internal product and engineering teams.
To be successful in this role, one should have an experience of interacting with global clients (phone/email), be an effective communicator, quick to learn new tools and systems and flexible in the face of changes. Our environment is fast-paced and requires someone who is comfortable working in a deadline-driven environment. You should have great attention to detail, solid deep dive ability and researching skills, strong judgment skills, ability to multi task (in terms of assisting multiple Advertisers with different issues at any one time) and more importantly, be customer obsessed. Technically sound in online Advertising, one should possess excellent verbal & written communication skills and should be able to explain issues and paths to resolution to Advertisers quickly and efficiently.
Core responsibilities include:
· Serves as main point of contact for Advertisers and act as an enabler to their sales & marketing initiatives via 1:1 outreach programs
· Provide onboarding support along with setting up campaigns for new and existing Advertisers
· Provide onboarding and lightweight optimization support for new and existing Advertisers
· Understand Performance Advertising and uses various tools and techniques to fix campaign set-up and provide related campaign optimization support
· Provide education to Advertisers on Amazon Advertising products via 1:1 programs and online trainings
· Respond promptly & accurately to advertiser queries and help them resolve issues with regards to their campaigns
· Identify common blockers faced by new and existing Advertisers and provide feedback to the marketing and product development teams to improve advertiser experience
· Identify opportunities to improve designed Amazon product based on customer feedback, data analysis, and feature gaps with competitive products
Buddy up with new joiners and bring them up to speed with regards to program and process
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2) or French - Upper intermediate (B2)
Personality requirements and skills
BASIC QUALIFICATIONS
· Must be proficient in English and in French
· Excellent communication skills, experience in a client facing role with the ability to communicate effectively across all levels with internal and external stakeholders
· Proven experience in a digital environment and technology. Adaptable and fast in learning new processes and tools,
· Advanced computer literacy especially in Microsoft Office applications – Excel, Access, Word and PowerPoint
PREFERRED QUALIFICATIONS
- Experience in the online advertising space
- Experience interpreting data and making business recommendations
· Must be proficient in English and in French
· Excellent communication skills, experience in a client facing role with the ability to communicate effectively across all levels with internal and external stakeholders
· Proven experience in a digital environment and technology. Adaptable and fast in learning new processes and tools,
· Advanced computer literacy especially in Microsoft Office applications – Excel, Access, Word and PowerPoint
PREFERRED QUALIFICATIONS
- Experience in the online advertising space
- Experience interpreting data and making business recommendations
Advertiser
Brief description of the company
At Amazon.com, we're working to be the most customer-centric company on the Earth. To get there, we need exceptionally talented, bright, and result driven people.
All open positions together with a job description and contact details can be found on www.amazon.jobs.
All open positions together with a job description and contact details can be found on www.amazon.jobs.
Number of employees
1000 and more employees
ID: 3600613
Posting date: 31.1.2020
2020-01-31
location: Bratislava Position: Customer Support Specialist, Marketing Analyst, Marketing Specialist Company: Amazon /Slovakia/ s.r.o.
Basic wage component (gross) and other rewards: Base pay for this position starts from EUR 1.200 gross per month and salary depends on the skills and requirements. Company benefits apply subject to further terms, including annual membership in medical clinic, life insurance, retirement pension, meal voucher card.