Payroll Experience Specialist

The Global Amazon Payroll Team is seeking a Payroll Experience Specialist to help improve our employee’s experience in relation to getting paid. This position is responsible for the experience that we provide our employees globally through every element of their employee lifecycle with Amazon, in collaboration with our Payroll Operations teams and our larger Payroll Learning and Experience program.

Successful candidates will have Employee Experience or Customer Service experience, be detail driven, have excellent problem solving abilities, and have successfully worked on programs centred on these areas. You should not only be passionate about delivering extensible, on-time solutions, but should also be obsessed with contributing to the success of high-performance teams through disciplined attention to performance metrics, continuous process improvement, and mentorship. You will have experience working with SME’s across multiple geographies and using data to advance ideas and influence others.

Role Responsibilities:
· Understand what is driving customer engagement and identify opportunities to reduce this
· Monitor accuracy, timeliness and efficiency of our customer engagement
· Report and document deficiencies and/or inconsistencies in procedures, which affect quality or create potential problem situations, working with Operations teams on resolutions
· Provide one on one coaching or training recommendations to Operations teams on areas requiring improvement
· Remain abreast of current procedures and changes
· Drive innovation and break through improvements in your team’s processes and practices
· Identify the tools and technology choices that will provide ways to scale your programs and improve the employee experience