Sr Vendor Manager – Employee Lifecycle Services

Amazon /Slovakia/ s.r.o.

Place of work
Prague, Czechia
Contract type
Wage (gross)
1 Kč/hour

Information about the position

Job description, responsibilities and duties

Amazon is growing fast, so we are looking at new support models to build an organization that will scale well into our future while continuing to provide a great employee experience and like to build things from the ground up. To achieve this, we are looking for an energetic Senior Vendor Manager with strong analytical, negotiation and project skills to join our Employee Services Lifecycle team. We work across multiple business groups and locations delivering services to employees, managers and our HR colleagues.

This person will be responsible for establishing the framework and roadmap for Vendor Management. This will include creating and automating vendor performance management, standardizing vendor engagement and onboarding, identifying opportunities for contract process and term standardization, driving outsourcing strategic initiatives and improve processes of vendor selection, relationships, and management globally. The incumbent is required to build strong relationships with all key partners globally including HR, Regional Service and Business Owners, Legal, Finance, Procurement, Payroll, Tech, Compliance, ACES and other Amazon cross functional teams. This broad role will focus on relationship management, vendor performance management and automation for better profitability of the business.

The successful Senior Vendor Manager will be able to:
- Manage global outsourcing partners and other service providers (non-outsourcing vendors) for Employee Lifecycle Services,
- Drive and implement outsourcing strategic initiatives with Vendor Program Managers,
- Monitoring vendor performance against service level agreements and issue resolution, ensuring defect reduction, and progressive service enhancements through the governance meetings,
- Act as interface between vendor and end-user; facilitate new process trainings, shift changes, overtime requests and other change requests, as well as support vendor selection, onboarding, and vendor alignment to Amazon culture,
- Act as reporting manager for vendor employees, facilitate onboarding, termination and system access setup, as well as manage PO/ invoices and facilitate vendor payment process.
- Work cross-functionally to identify scalable changes regionally or globally that improve the Vendor Management and/or Contract lifecycle, while standardizing key global contract terms across contracts and the term update strategy.
- Challenge vendors and drive strategic contract negotiations to reduce the cost per employee and align with Amazon’s compliance and control requirements.
- Drive and implement long-term global vendor management strategy and analyze vendor costs and spending patterns, to understand the downstream impact of changes to pricing and to drive improvements regionally.
- Develop and monitor metrics to evaluate products and services, to continually drive the quality of customer experience, while anticipating the risks associated with Vendor operations and drawing strategic mitigation to ensure reduced/zero impact to the network.

Role Location - flexible: Czech Republic, Poland, Romania, Slovakia; can be a virtual location.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1)

Personality requirements and skills

- At least 8+ years of relevant vendor management experience with outsourcing partners and service vendors with proven track record of delivering results,
- At least 5+ years of professional experience in negotiation, vendor selection and vendor performance management, as well as minimum of 2+ years relevant global project management experience,
- Excellent written and verbal communications skills in English with ability to interface with all levels of the organization,
- Bachelor's degree in business, Finance, HR or related field.
- The successful candidate will operate with flexibility, and successfully deal with ambiguity and working flexible hours.
- The successful candidate will demonstrate a high level of ownership for the results delivered, and for satisfying the internal customers.


Brief description of the company

At, we're working to be the most customer-centric company on the Earth. To get there, we need exceptionally talented, bright, and result driven people.

Amazon opened a center in Slovakia in 2011 creating over 1000 new jobs till today. The new center is operated by Amazon /Slovakia/ s.r.o. and is located at
Twin City Tower( Mlynské Nivy 10). Currently there are divisions like Vendor Contact Management, Financial Operations, Payroll, Listing Specialists, Catalog, Amazon Media Group, Mass Vendor Recruitment and more. We even have virtual roles with possibility to work from home.

All open positions together with a job description and contact details can be found on

Number of employees

1000 and more employees

Company address

Amazon /Slovakia/ s.r.o.
Mlynské Nivy 10
821 09 Bratislava-Staré Mesto
ID: 4012813  Posting date: 17.12.2020  Lower salary limit (gross): 1 Kč/hour