Global Quality Finance Specialist

Amazon is seeking an experienced candidate for a role in Global Quality Control function for Finance Operations. Major goal of the function is to identify risks in finance processes, report performance of the operations from a quality perspective. Apart from that this role would do a root cause analysis of the identified defects and partner with business to improve the Quality of service.

This position requires a proactive, highly motivated individual with a critical eye for detail, high customer obsession and aptitude for process improvement and ability to motivate and manage people.

Roles and responsibilities :
· Conduct daily audits on processes and provide detailed feedback
· Collaborate with leadership to drive improvement ideas generated through auditing
· Clearly articulate issues and ideas through verbal and written communication
· Maintain a full understanding of all processes, becoming a Subject Matter Expert for every process
· Address the issues reported and drive them to resolution by coaching Associates, engaging the Training team, and working with leadership
· Monitor and report Quality metrics, deep dive and identify trends/root causes.
· Liaise with internal and external teams to implement best practices and to drive performance improvements.
· Recommend, own and drive performance improvement areas.
· Drive through improvement initiatives until implementation.
· Support/consult with the necessary functions to ensure new policies/processes are successfully scoped and rolled out with measurable results against key metrics.
· Provide the operation a holistic view of customer performance and identify the levers which will drive improvements.
· Provide clear insight into performance drivers and the levers which impact performance.
· Implement and own action plans which drive performance improvements.
· Uses quality monitoring data management system to compile and track performance at team and individual level.
· Identify and champion process improvement ideas and enhancements to improve the productivity or quality of our process.