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FBA Investigation Specialist with Italian

Place of work
Bratislava, Slovakia (Job with occasional home office)
Contract type
full-time
Wage (gross)
From 1 300 EUR/month

Information about the position

Job description, responsibilities and duties

With Fulfillment by Amazon (FBA), Amazon’s new and innovative service offering, any merchant can send inventory directly to Amazon, where it is stored and managed in one of our modern, secured facilities. Merchants may list items for sale on Amazon or use other sales channels such as their own website or third party shopping/ auction websites. When orders are received, Amazon will professionally pick, pack and ship the product direct to a merchant’s customer. In addition, Amazon takes full responsibility for servicing the merchant’s customers and handles all customer returns as required, thus offering end to end fulfillment and customer service experience.
To help support the FBA iniative supporting both our Merchant and Customer experience, the ideal candidate will drive merchant compliance via creation of multiple cases, coaching merchants and reporting key learning to the FBA Ops Seller Experience Specialist and FBA Ops Performance Manager.

Key job responsibilities:

- Coach FBA Merchants on standard processes, shipment requirements and errors encountered primarily via phone
- Continuous improvements - enforce vendor and product compliance standards with FBA Merchants.
- Communicate corrective actions taken with individual shipments to Seller Services with the goal of having FBA merchants learn from mistakes and being compliant next time
- Suggest changes to the FBA merchant manual in order best practice is shared among FBA merchant community
- Data analysis of all defects recorded in logistic centers in order to drive an overall reduction in inbound issues

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University education (Bachelor's degree)

Language skills

Italian - Upper intermediate (B2) and English - Upper intermediate (B2)

Personality requirements and skills

- Seller / Vendor / Customer Support experience
- Fluent in English and Italian
- Other European language is an advantage
- Demonstrated problem solving and analytical capability
- Independent and flexible with good communications skills
- Strong business judgement
- Excellent Microsoft office/PC skills, including good working knowledge of Excel

Advertiser

Brief description of the company

At Amazon.com, we're working to be the most customer-centric company on the Earth. To get there, we need exceptionally talented, bright, and result driven people.

All open positions together with a job description and contact details can be found on www.amazon.jobs.

Number of employees

1000 and more employees
ID: 4314909  Posting date: 12.5.2022  Lower salary limit (gross): 1 300 EUR/month