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Billing Dispute Specialist (EMEA working hours)
AT&T Global Network Services Slovakia
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
Location, Lakeside center, Bratislava, Slovakia
Contract: 1 year, with possibility to be extended for permanent
Billing Dispute Specialist is a part of the Billing Dispute Team within the Global Billing Resolution Team (GBRT). In general the mission of the Dispute Specialist is to resolve queries and disputes related to invoicing and contracting in an accurate and timely manner, establishing and rectifying root cause to prevent recurrence.
Roles and Responsibilities:
- Demonstrates abilities to investigate and resolve billing inquires and billing disputes (back-office/front-office) raised by internal/external customer
- Validates issues, including validation in AT&T billing tools and with interested parties
- Reviews contracts and service guides
- Prepares credits for approval or approves independently based on adjustment amount
- Escalates properly within escalation guidelines in order to achieve resolution
- Performs work under supervision and guidance from CBPM and more experienced levels and within defined SLA’s for quality, response time and productivity
Contract: 1 year, with possibility to be extended for permanent
Billing Dispute Specialist is a part of the Billing Dispute Team within the Global Billing Resolution Team (GBRT). In general the mission of the Dispute Specialist is to resolve queries and disputes related to invoicing and contracting in an accurate and timely manner, establishing and rectifying root cause to prevent recurrence.
Roles and Responsibilities:
- Demonstrates abilities to investigate and resolve billing inquires and billing disputes (back-office/front-office) raised by internal/external customer
- Validates issues, including validation in AT&T billing tools and with interested parties
- Reviews contracts and service guides
- Prepares credits for approval or approves independently based on adjustment amount
- Escalates properly within escalation guidelines in order to achieve resolution
- Performs work under supervision and guidance from CBPM and more experienced levels and within defined SLA’s for quality, response time and productivity
Employee perks, benefits
• Compensation for income loss due to sickness
• Additional Trainings and Development provided
• Opportunities for career growth within the company
• Extended Meal vouchers
• Taxi ride home (on company expenses)
• Advanced medical program
• Company risk life insurance
• Center team building events
• Discounts to various shops, events, cinemas, fitness centers language school, etc.
• Additional Trainings and Development provided
• Opportunities for career growth within the company
• Extended Meal vouchers
• Taxi ride home (on company expenses)
• Advanced medical program
• Company risk life insurance
• Center team building events
• Discounts to various shops, events, cinemas, fitness centers language school, etc.
Information about the selection process
In order to apply, please, click on the button below and create you AT&T candidate profile in our career section.
Candidates who match our criteria will be contacted via phone.
Candidates who match our criteria will be contacted via phone.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2)
Other knowledge
Microsoft Excel - Advanced
Personality requirements and skills
Education:
✔ University education
✔ Secondary school education - A level
Language skills:
✔ Fluent English language communication skills are required including proficient writing ability
✔ Additional foreign language (B2 level) is an advantage
Other skills:
✔ PC literate - MS Office user
✔ Ability to work to tight deadlines while maintaining output quality
✔ The ability to interact on the phone with customers and their peers during problem determination process. Prior experience interfacing directly with customers, project managers and internal organizations is desired.
✔ Flexible, Analytical mind, Problem solver, Stress resistant, Team player
✔ University education
✔ Secondary school education - A level
Language skills:
✔ Fluent English language communication skills are required including proficient writing ability
✔ Additional foreign language (B2 level) is an advantage
Other skills:
✔ PC literate - MS Office user
✔ Ability to work to tight deadlines while maintaining output quality
✔ The ability to interact on the phone with customers and their peers during problem determination process. Prior experience interfacing directly with customers, project managers and internal organizations is desired.
✔ Flexible, Analytical mind, Problem solver, Stress resistant, Team player
Advertiser
Brief description of the company
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ID: 3070320
Posting date: 17.7.2017
2017-07-17
location: Bratislava Position: Administrative Worker, Official, Billing Specialist, Call Operator, Claims Specialist, Customer Support Specialist Company: AT&T Global Network Services Slovakia