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ABM Dispute Specialist
AT&T Global Network Services Slovakia
Place of work
Bratislava, Slovakia
Bratislava, Slovakia
Contract type
full-time
full-time
Wage (gross)
Salary from 1210 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.
Salary from 1210 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.
Information about the position
Job description, responsibilities and duties
Specialist, Access & Payable Billing will manage disputes resolution with MoW telecom suppliers and will be part of the Access Billing Management (Finance) Organization. Dispute resolution also involves regular communication and follow-up with telecom vendors as well as internal business partners mainly via e-mails or conference calls.
o Managing supplier billing related mismatches and disputes with telecom suppliers in MOW. Dispute management involves regular communication, negotiations with the vendors via e-mails conference calls, teleconference or occasionally face to face meetings with the vendors.
o Support the investigation and resolution of complex inventory issues
o Establish and maintain an effective working relationship with the vendors, AT&T partner organizations and the broader ABM teams
o Support annual reconciliation of the outstanding balances with the vendors
o Support Telecom Supplier Scorecard preparation, monthly monitoring and defining the billing scores per supplier performance
o Provide regular metrics and reporting of results of supplier negotiations and provide status of supplier disputes
o Represent the ABM team for vendor billing and dispute area during the regular Annual Review Meeting with vendors
o Support inventory management and accuracy. Proactively suggest solutions to ensure continuous improvements in areas of responsibilities.
o Support ABM team to improve Invoice Processing and Dispute Management process. Help to identify root cause of disputes and work with the vendors and partner organizations on improvements.
o Anticipate problems and drive resolutions using good judgment and negotiation skills.
o Identify ways to share information /experience/ knowledge that enhances process effectiveness.
o Managing supplier billing related mismatches and disputes with telecom suppliers in MOW. Dispute management involves regular communication, negotiations with the vendors via e-mails conference calls, teleconference or occasionally face to face meetings with the vendors.
o Support the investigation and resolution of complex inventory issues
o Establish and maintain an effective working relationship with the vendors, AT&T partner organizations and the broader ABM teams
o Support annual reconciliation of the outstanding balances with the vendors
o Support Telecom Supplier Scorecard preparation, monthly monitoring and defining the billing scores per supplier performance
o Provide regular metrics and reporting of results of supplier negotiations and provide status of supplier disputes
o Represent the ABM team for vendor billing and dispute area during the regular Annual Review Meeting with vendors
o Support inventory management and accuracy. Proactively suggest solutions to ensure continuous improvements in areas of responsibilities.
o Support ABM team to improve Invoice Processing and Dispute Management process. Help to identify root cause of disputes and work with the vendors and partner organizations on improvements.
o Anticipate problems and drive resolutions using good judgment and negotiation skills.
o Identify ways to share information /experience/ knowledge that enhances process effectiveness.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2) or Spanish - Upper intermediate (B2) or Portuguese - Upper intermediate (B2)
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
1. Accuracy – attention to details with a methodical and organized approach
2. Flexible, Analytical mind, Problem solver
3. Ability to work to tight deadlines while maintaining output quality
4. Excellent degree of PC literacy (MS Office, Outlook, etc.) excellent MS Excel skills including advanced use of functions
5. Good organizational skills, self-disciplined and a team player with good interpersonal skills
6. A good team player with commitment and positive attitude.
7. Ability to work with teams and vendors across countries/regions, Cultural Awareness
Fluent English language communication skills are required including proficient writing ability.
Upper intermediate language communication skills in the second language will be an advantage (ideally Spanish or Portuguese).
2. Flexible, Analytical mind, Problem solver
3. Ability to work to tight deadlines while maintaining output quality
4. Excellent degree of PC literacy (MS Office, Outlook, etc.) excellent MS Excel skills including advanced use of functions
5. Good organizational skills, self-disciplined and a team player with good interpersonal skills
6. A good team player with commitment and positive attitude.
7. Ability to work with teams and vendors across countries/regions, Cultural Awareness
Fluent English language communication skills are required including proficient writing ability.
Upper intermediate language communication skills in the second language will be an advantage (ideally Spanish or Portuguese).
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Brief description of the company
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ID: 3485475
Posting date: 5.9.2018
2018-09-05
location: Bratislava Position: Administrative Worker, Official, Billing Clerk, Billing Specialist, Reporting Specialist Company: AT&T Global Network Services Slovakia
Basic wage component (gross) and other rewards: Salary from 1210 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.