Customer Service Back Office Coordinator

  Prague, Czechia

  Full time

  JR1331

Brambles companies, including CHEP, help move more goods to more people, in more places than any other organisation on earth. Our 330 million pallets, crates and containers are continuously in motion, forming the invisible backbone of the global supply chain and the world’s biggest brands trust us to help them transport their goods more efficiently, sustainably and safely. As pioneers of the sharing economy, Brambles created one of the world's most sustainable logistics businesses through the share and reuse of its platforms under a model known as ‘pooling’. Brambles primarily serves the fast-moving consumer goods (e.g. dry food, grocery, and health and personal care), fresh produce, beverage, retail and general manufacturing industries. The Group employs more than 10,000 people and operates in over 60 countries with its largest operations in North America and Western Europe. For further information, please visit www.brambles.com.

Job Description

As a growing business, with international career opportunities, we are offering the perfect chance for you to showcase your communication and people skills.

Customer Service Back Office Coordinator

What will you do?

• Provide customer service support as first line to customers, forwarding agents, service center
• Solve customers’ queries to ensure pallets are delivered on time in full
• Coordinate the invoicing, debiting and crediting for customers
• Work with account managers to resolve customer issues
• Open new accounts for customers and maintain updates to the account structure
• Support pallet audit process
• Prepare monthly reports and action plans to meet customer service metrics

What you should bring to the role?

• Experience in customer support
• Fluent Czech and good English
• Good PC skills
• Good communication skills to support customers

What do we offer?

• Cafeteria system, annual bonus, Multisport card, meal tickets, 3 sick days and retirement insurance contribution
• Options to purchase CHEP/Brambles shares
• 3 days paid leave for volunteering
• Modern office at Karla Engliše 3219/4 in Anděl, Prague

Do you want to do work that matters? Come and play a significant role in the future of circular economy.
Apply today.

#supplychain #customerservice #workthatmatters #circulareconomy #sustainability #careers

Preferred Education

High School

Preferred Level of Work Experience

1 - 3 years

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].

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