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Property Services Coordinator
CBRE Global Workplace Solutions s. r. o.
Place of work
Zámocká 34, Bratislava
Zámocká 34, Bratislava
Contract type
full-time
full-time
Start date
01.03.2017
01.03.2017
Information about the position
Job description, responsibilities and duties
• Acting as a contact between customers, suppliers and partners for all servicing and maintenance work
• Using customer’s CAFM system to manage work order development / history and to track the status as well as cost control. Inc.:
o Online support for web-based entry of error messages (Web Service Request)
o Rep. input Messages in the data processing program
o Recording of procurement orders
o Maintenance / Monitoring of all system activities (work order tracking), such as work orders, guarantees, legal maintenance, downtime checks, flat rate checks, etc.
o Updating data / equipment changes (mutations) in the system
o Ensuring that all inquiries from customers and suppliers are processed at short notice
• Interfacing between site managers (Operations Manager); Customer Service Managers; SCM, Finance and other internal and external customers
• Regularly communicating with the Site Manager and Technical Specialist to review the status of planned work orders and discuss new incoming orders/alternative cost-cutting measures
• Answering emergency calls and forwarding the information
• Monitoring open orders that do not meet the Service Level Agreement (SLA) and discussing them with the supplier
• Maintaining all system operational activities, such as work orders, warranty updates, legal test processes, flat-rate contribution assessment, and WO status
• Updating data changes related to site and equipment details
• Tracking the status of customer/supplier complaints
• Keeping customers up to date regarding work order status
• Creating location reports/analyses of outstanding WOs, accident damages, complaints, customer satisfaction analyses, etc. with the help of the support team
• Showing possibilities for improving processes, planning and performance by analysing workflows, project demands and expectations
• Collaboration in supplier invoices recording
• General administrative work, archiving and correspondence to support the team. Support of internal post processing
• Coordination of customer surveys
• Using customer’s CAFM system to manage work order development / history and to track the status as well as cost control. Inc.:
o Online support for web-based entry of error messages (Web Service Request)
o Rep. input Messages in the data processing program
o Recording of procurement orders
o Maintenance / Monitoring of all system activities (work order tracking), such as work orders, guarantees, legal maintenance, downtime checks, flat rate checks, etc.
o Updating data / equipment changes (mutations) in the system
o Ensuring that all inquiries from customers and suppliers are processed at short notice
• Interfacing between site managers (Operations Manager); Customer Service Managers; SCM, Finance and other internal and external customers
• Regularly communicating with the Site Manager and Technical Specialist to review the status of planned work orders and discuss new incoming orders/alternative cost-cutting measures
• Answering emergency calls and forwarding the information
• Monitoring open orders that do not meet the Service Level Agreement (SLA) and discussing them with the supplier
• Maintaining all system operational activities, such as work orders, warranty updates, legal test processes, flat-rate contribution assessment, and WO status
• Updating data changes related to site and equipment details
• Tracking the status of customer/supplier complaints
• Keeping customers up to date regarding work order status
• Creating location reports/analyses of outstanding WOs, accident damages, complaints, customer satisfaction analyses, etc. with the help of the support team
• Showing possibilities for improving processes, planning and performance by analysing workflows, project demands and expectations
• Collaboration in supplier invoices recording
• General administrative work, archiving and correspondence to support the team. Support of internal post processing
• Coordination of customer surveys
Employee perks, benefits
* International working environment
* 13th salary
* Meal vouchers - with extra contribution from employers' side
* Referral bonus: Recommend-a-friend
* Language and other professional related courses
* Special CBRE discounts
* Teambuildings
* Flexible working hours
* 13th salary
* Meal vouchers - with extra contribution from employers' side
* Referral bonus: Recommend-a-friend
* Language and other professional related courses
* Special CBRE discounts
* Teambuildings
* Flexible working hours
Information about the selection process
We will contact only selected candidates.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
German - Advanced (C1) and English - Upper intermediate (B2)
Personality requirements and skills
• Commercial / Technical training
• Very good knowledge of construction, property management or similar areas
• Very good communicating skills
• Organisational skills
• Good Computing Knowledge
• Good level of English
• Preferably familiarity with automated maintenance management systems
• Team Player
• Very good knowledge of construction, property management or similar areas
• Very good communicating skills
• Organisational skills
• Good Computing Knowledge
• Good level of English
• Preferably familiarity with automated maintenance management systems
• Team Player
Advertiser
Brief description of the company
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 105,000 employees and operate in more than 100 countries.
Global Workplace Solutions (GWS) is a division of CBRE uniquely positioned to provide a complete set of services to corporate occupiers of commercial real estate across EMEA. GWS is redefining ‘workplace’ because we believe every place of work can become a competitive advantage for our clients. Productivity, reliability, engagement, quality, brand — the workplace contributes to business results, whether it’s an office, a retail outlet, a laboratory, a data centre, a manufacturing environment or a virtual location.
Global Workplace Solutions (GWS) is a division of CBRE uniquely positioned to provide a complete set of services to corporate occupiers of commercial real estate across EMEA. GWS is redefining ‘workplace’ because we believe every place of work can become a competitive advantage for our clients. Productivity, reliability, engagement, quality, brand — the workplace contributes to business results, whether it’s an office, a retail outlet, a laboratory, a data centre, a manufacturing environment or a virtual location.
Number of employees
150-199 employees
ID: 2899561
Posting date: 19.1.2017
2017-01-19
location: Bratislava Position: Administrative Worker, Official, Call Centre Supervisor, Customer Support Specialist Company: CBRE Global Workplace Solutions s. r. o.