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Lead Incident Manager with German Language

Deutsche Telekom IT Solutions Slovakia

Place of work
Košice, Slovakia
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

General description
Telekom-IT at Deutsche Telekom IT & Telecommunications Slovakia forms part of the Internal IT department for the Deutsche Telekom AG.
As part of the Lead Incident Management Team, the Lead Incident Manager (LIM) is responsible for managing application and service outages in Deutsche Telekom AG. In case of an incident he/she is responsible for initiating and steering the incident solving procedure. Communication with the customer and coordination of all involved units is key task in order to solve the incident.

Accountabilities
• Lead the incident resolution procedure. Steer all involved units, manage customer expectations.
• Define work streams, assign tasks and monitor the progress.
• Report regularly on the incident resolution progress.
• Moderate telephone conferences.
• Take decisions required in order to speed up resolution of the incident.
• Identify and assess the risks during the Major Incident Procedure.
• Identify and handle hierarchical escalation according to defined matrix.
• Document the progress and steps in IT Tools.

Wage (gross)

1 000 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1000 € /brutto.

Employee perks, benefits

• Possibility of Teleworking or Home office
• Cafeteria - individual financial benefit
• Trainings and development opportunities (Coursera, Percipio full access for free)
• Pension savings contribution
• Extra vacation days
• Referral bonus /financial/
• Discounts at various providers in Košice
• Team buildings online
• Work-life Program and Coaching
• Health Weeks
• Sport Activities
• Weekend Events
• Doctors at workplace
• Credit card
• Rotations possibilities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Personality requirements and skills

Experience
• Some experience working within an IT environment and with IT processes or interest in IT as such
• Overview of ITIL foundation an advantage
• Call Centre experience an advantage
• Business/ sales experience an advantage
• Moderation/ Coordination experience

Languages
• German – minimum C1 (Mandatory)
• English – minimum B2 (C1 or higher an advantage),

Others
• Problem solving and negotiation skill
• Ability to explain technical issues in simple language for professional audience
• Customer-oriented, self-initiative and enthusiastic mind set,
• Analytical skills and able to comprehend situation,
• Methodological and structured approach of work organization,
• Result-oriented, determined, able to complete tasks on time and under pressure,
• Intercultural experience (advantage)

Advertiser

Number of employees

1000 and more employees

Contact

Contact person: JUDr. Ladislava Virgalová
E-mail: send CV
ID: 4130310  Posting date: 16.11.2021  Lower salary limit (gross): 1 000 EUR/month