We are sorry, the company offering the job position has finished posting the job on the site.
Thank you for understanding.
Display similar jobs
Thank you for understanding.
Display similar jobs
IT Engineer - 2nd level helpdesk support
Experis
Place of work
Prague, The Capital Prague
Prague, The Capital Prague
Contract type
full-time
full-time
Wage (gross)
up to 63 000 CZK gross per month
up to 63 000 CZK gross per month
Information about the position
Job description, responsibilities and duties
My client is a one of the most successful multinational organizations worldwide having a great multicultural work environment supporting diversity and inclusion very intensively. If you thrive in a challenging environment and have customer-centric mentality, read further.
At the role of an IT Engineer L2, you will primarily focus on the following:
Remote IT Support:
• Responsible for utilizing his/her skills to provide assistance to the operations team in resolving technical problems that cover a multitude of technical disciplines.
• Provide internal escalation support for the IT Engineer I.
• Focus on server and network services such as troubleshooting layer 2/3 networking connectivity issues on routers and switches and managing the loss of single WAN circuits with the relevant network provider.
• Where appropriate, will deep dive system logs to troubleshoot operating system issues on servers and thin clients.
• Planning and executing change management (CM)
• Troubleshoot and maintain all camera systems which are installed to support production processes
Remote Robotics Support:
• Maintain Kiva (Amazons robotized material handling system) scripts and station agent, and where appropriate, engage with local support to troubleshoot.
• Maintain and upgrade MHS and Kiva Control Systems (KCS), and troubleshoot software issues.
• Respond to auto generated Kiva system health notifications, as well as performing system restarts, configuration changes, map updates, cluster restarts and resolving Kiva Safety System failures.
At the role of an IT Engineer L2, you will primarily focus on the following:
Remote IT Support:
• Responsible for utilizing his/her skills to provide assistance to the operations team in resolving technical problems that cover a multitude of technical disciplines.
• Provide internal escalation support for the IT Engineer I.
• Focus on server and network services such as troubleshooting layer 2/3 networking connectivity issues on routers and switches and managing the loss of single WAN circuits with the relevant network provider.
• Where appropriate, will deep dive system logs to troubleshoot operating system issues on servers and thin clients.
• Planning and executing change management (CM)
• Troubleshoot and maintain all camera systems which are installed to support production processes
Remote Robotics Support:
• Maintain Kiva (Amazons robotized material handling system) scripts and station agent, and where appropriate, engage with local support to troubleshoot.
• Maintain and upgrade MHS and Kiva Control Systems (KCS), and troubleshoot software issues.
• Respond to auto generated Kiva system health notifications, as well as performing system restarts, configuration changes, map updates, cluster restarts and resolving Kiva Safety System failures.
Company on whose behalf the position is being filled
Information technology, computer programming, web portals
A multinational organization with great company culture supporting diversity and inclusion.
A multinational organization with great company culture supporting diversity and inclusion.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Language skills
English - Advanced (C1) or German - Advanced (C1) or French - Advanced (C1)
Personality requirements and skills
Your profile:
• Candidate should possess superior customer service skills in dealing with users at all levels in a team environment.
• Proven ability to operate in high pressure situations and successfully handle multiple priorities and possess a high level of discipline while remaining flexible.
• Demonstrated experience delivering direct user support in a high availability environment.
• Previous experience in which high levels of initiative, judgment, and tact has been demonstrated.
• Must possess superior technical aptitude, written and oral communications skills with the ability to interact with internal customers in a professional manner.
• Strong analytical skills with demonstrated problem solving ability.
• Candidate must haves a basic understanding of core internet technologies - DNS, mail transport, TCP/IP and network file systems
• Must have a good understanding of computers (both hardware and software) and have demonstrated willingness to learn and apply new technology.
• Demonstrated experience with Linux Operating System, Thin Client Infrastructure devices, and remote access systems.
• MySQL training and/or experience
• Fluency in (English and German) or (Engish and French)
• To have flexibility in working hours and shift patterns to provide cover for operational requirements.
Preferred but not required:
• B.S. / B.A. in Computer Science or related technical area.
• Demonstrated experience with Windows/Mac/Linux Operating Systems
• Experience with Data Cabling / Computer Facilities maintenance
• Certifications in areas of core support responsibility - A+, MCSA, MSCE, Network+, CCNA
• Experience providing phone based technical support and troubleshooting to a wide range of technical and non-technical users
• Experience with remote access and Terminal Server / Citrix environments
Applicants need to be flexible with regards to their working hours as this position involves supporting production hours as required, which includes overtime (sometimes at short notice). It is on a rotating shift based schedule which could be covering weekends and / or weekdays.
The client offers a fun company culture and multiple fringe benefits.
• Candidate should possess superior customer service skills in dealing with users at all levels in a team environment.
• Proven ability to operate in high pressure situations and successfully handle multiple priorities and possess a high level of discipline while remaining flexible.
• Demonstrated experience delivering direct user support in a high availability environment.
• Previous experience in which high levels of initiative, judgment, and tact has been demonstrated.
• Must possess superior technical aptitude, written and oral communications skills with the ability to interact with internal customers in a professional manner.
• Strong analytical skills with demonstrated problem solving ability.
• Candidate must haves a basic understanding of core internet technologies - DNS, mail transport, TCP/IP and network file systems
• Must have a good understanding of computers (both hardware and software) and have demonstrated willingness to learn and apply new technology.
• Demonstrated experience with Linux Operating System, Thin Client Infrastructure devices, and remote access systems.
• MySQL training and/or experience
• Fluency in (English and German) or (Engish and French)
• To have flexibility in working hours and shift patterns to provide cover for operational requirements.
Preferred but not required:
• B.S. / B.A. in Computer Science or related technical area.
• Demonstrated experience with Windows/Mac/Linux Operating Systems
• Experience with Data Cabling / Computer Facilities maintenance
• Certifications in areas of core support responsibility - A+, MCSA, MSCE, Network+, CCNA
• Experience providing phone based technical support and troubleshooting to a wide range of technical and non-technical users
• Experience with remote access and Terminal Server / Citrix environments
Applicants need to be flexible with regards to their working hours as this position involves supporting production hours as required, which includes overtime (sometimes at short notice). It is on a rotating shift based schedule which could be covering weekends and / or weekdays.
The client offers a fun company culture and multiple fringe benefits.
Advertiser
Brief description of the company
Experis is dedicated to connecting talented individuals with businesses and opportunities across a number of professional sectors, including IT, Finance, Engineering and Healthcare. We will work with over 80 percent of the Fortune Global 500 providing you access to a huge network of opportunities. Our consultants have deep industry knowledge and understand the challenges you’re facing. We’ll connect you to the roles that can help you accelerate your career.
The company is a holder of a licence to offer recruitment services.
The company is a holder of a licence to offer recruitment services.
Number of employees
50-99 employees
ID: 2986277
Posting date: 24.3.2017
2017-03-24
location: Prague, The Capital Prague Position: IT Analyst, IT Consultant, IT Network Administrator, IT Security Specialist, IT/Technical Support Specialist Company: Experis
Basic wage component (gross) and other rewards: up to 63 000 CZK gross per month