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Customer Interactive Solutions Engineer (L3) - Prague
Experis
Place of work
Prague, The Capital Prague
Prague, The Capital Prague
Contract type
full-time
full-time
Wage (gross)
60 000-85 000 CZK
60 000-85 000 CZK
Information about the position
Job description, responsibilities and duties
Do you have experience with voice or video administration and support? Would you like to speak English on a daily basis? We are looking for proactive and ambitious person who will be part of a fast growing international team! Come to work as a L3 Customer Interactive Solutions Engineer for Global Top Employer in IT and communications with office in Prague.
As a L3 Customer Interactive Solutions Engineer you will be:
- Providing remote third-line technical support to clients
- Identifying and resolving technical incidents and problems
- Ensuring all requests, process events by receiving calls and incidents at the service desk
- Participate in daily performance huddles, identify causes of performance shortcomings and provide suggestions for improvement
As a L3 Customer Interactive Solutions Engineer you will be:
- Providing remote third-line technical support to clients
- Identifying and resolving technical incidents and problems
- Ensuring all requests, process events by receiving calls and incidents at the service desk
- Participate in daily performance huddles, identify causes of performance shortcomings and provide suggestions for improvement
Employee perks, benefits
We can offer you:
- Great salary conditions + 10% annual bonus
- Educational courses and trainings for your personal and career development
- Relocation packages (flight tickets, acommodation...)
- Meal vouchers, contribution for public transport and pension insurance
- 5 weeks of holiday, 3 sick days
- Mobile phone, notebook
- Great salary conditions + 10% annual bonus
- Educational courses and trainings for your personal and career development
- Relocation packages (flight tickets, acommodation...)
- Meal vouchers, contribution for public transport and pension insurance
- 5 weeks of holiday, 3 sick days
- Mobile phone, notebook
Company on whose behalf the position is being filled
Information technology, computer programming, web portals
Global Top Employer in IT and communications with office in Prague.
Global Top Employer in IT and communications with office in Prague.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
As an ideal candidate you should have:
- 2+ years experience in voice/video administration or support
- Experience with any of the following technologies: Cisco, Genesys, Alcatel, Avaya, Luware
- Proficiency in English
- Any certifications or technologies are advantage
- 2+ years experience in voice/video administration or support
- Experience with any of the following technologies: Cisco, Genesys, Alcatel, Avaya, Luware
- Proficiency in English
- Any certifications or technologies are advantage
Advertiser
Brief description of the company
Experis is dedicated to connecting talented individuals with businesses and opportunities across a number of professional sectors, including IT, Finance, Engineering and Healthcare. We will work with over 80 percent of the Fortune Global 500 providing you access to a huge network of opportunities. Our consultants have deep industry knowledge and understand the challenges you’re facing. We’ll connect you to the roles that can help you accelerate your career.
The company is a holder of a licence to offer recruitment services.
The company is a holder of a licence to offer recruitment services.
Number of employees
50-99 employees
ID: 3270901
Posting date: 26.2.2018
2018-02-26
location: Prague, The Capital Prague Position: IT/Technical Support Specialist Company: Experis
Basic wage component (gross) and other rewards: 60 000-85 000 CZK