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Technical Support Agent with German - Prague - Top Employer
Experis
Place of work
Prague, The Capital Prague
Prague, The Capital Prague
Contract type
full-time
full-time
Start date
01.02.2018
01.02.2018
Wage (gross)
45 000 CZK
45 000 CZK
Information about the position
Job description, responsibilities and duties
Do you have strong communication and organizational skills, creativity and problem-solving skills? If so, our client needs a talented professional like you! This company is a Global Top Employer in IT and Communications and currently looking for a new colleague for the role of IT Service Desk Specialist with knowledge of English and German language.
We don't want typical technology skills and expected experience – we want a different approach, a driven attitude, an instinct to go beyond the ticket in front of you.
There is also the opportunity to show your potential and join a corporate university and be promoted!
AS TECHNICAL SUPPORT AGENT YOU WILL BE RESPONSIBLE FOR:
* Receives service requests via telephone, e-mail, fax, internet or through monitoring systems
* External/internal communications with other teams
* Monitor progress against customer SLAs using GSOA systems
* Highlight errors/discrepancies in the customer data (CRM + Documentation)
* Participate in the delivery of other managed services
Don't miss such a great opportunity to be part of the Global Top Employer where you can develop your future career!
We don't want typical technology skills and expected experience – we want a different approach, a driven attitude, an instinct to go beyond the ticket in front of you.
There is also the opportunity to show your potential and join a corporate university and be promoted!
AS TECHNICAL SUPPORT AGENT YOU WILL BE RESPONSIBLE FOR:
* Receives service requests via telephone, e-mail, fax, internet or through monitoring systems
* External/internal communications with other teams
* Monitor progress against customer SLAs using GSOA systems
* Highlight errors/discrepancies in the customer data (CRM + Documentation)
* Participate in the delivery of other managed services
Don't miss such a great opportunity to be part of the Global Top Employer where you can develop your future career!
Employee perks, benefits
WE CAN OFFER A RICH PACKAGE OF BENEFITS AND CONDITIONS:
* Great salary conditions + 10% annual bonuses
* Permanent contract, beautiful offices environment in Prague
* Rich relocation package (flight tickets for you and for your family member, accommodation in a beautiful hotel in city center,...)
* Opportunities for a personal and professional development
* Meal vouchers, 5 weeks of holiday, development courses
* Mobile phone, notebook
* 3 sick days, contribution for public transport ticket, contribution for pension insurance 1000 CZK/monthly
* Great salary conditions + 10% annual bonuses
* Permanent contract, beautiful offices environment in Prague
* Rich relocation package (flight tickets for you and for your family member, accommodation in a beautiful hotel in city center,...)
* Opportunities for a personal and professional development
* Meal vouchers, 5 weeks of holiday, development courses
* Mobile phone, notebook
* 3 sick days, contribution for public transport ticket, contribution for pension insurance 1000 CZK/monthly
Company on whose behalf the position is being filled
Information technology, computer programming, web portals
Our company is achieving a great things in digital area and using power of technology to help organization to accelerate their ambitions through digital infrastructure, hybrid cloud, workspace for tomorow and cybersecurity. Our services are focused on network integration, security and data centres.
Our company is achieving a great things in digital area and using power of technology to help organization to accelerate their ambitions through digital infrastructure, hybrid cloud, workspace for tomorow and cybersecurity. Our services are focused on network integration, security and data centres.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2) and German - Upper intermediate (B2)
Personality requirements and skills
YOUR EXPERIENCE AND KNOWLEDGE:
* +1,5 year's experience
* Perfect customer focus and analytical thinking
* years of professional experience in customer service field
* 1+years' experience required in call center managed services/services delivery environment within a medium to large IT organization
* Advanced in English and German language
* +1,5 year's experience
* Perfect customer focus and analytical thinking
* years of professional experience in customer service field
* 1+years' experience required in call center managed services/services delivery environment within a medium to large IT organization
* Advanced in English and German language
Advertiser
Brief description of the company
Experis is dedicated to connecting talented individuals with businesses and opportunities across a number of professional sectors, including IT, Finance, Engineering and Healthcare. We will work with over 80 percent of the Fortune Global 500 providing you access to a huge network of opportunities. Our consultants have deep industry knowledge and understand the challenges you’re facing. We’ll connect you to the roles that can help you accelerate your career.
The company is a holder of a licence to offer recruitment services.
The company is a holder of a licence to offer recruitment services.
Number of employees
50-99 employees
ID: 3271369
Posting date: 20.12.2017
2017-12-20
location: Prague, The Capital Prague Position: Administrative Worker, Official, IT Network Administrator, IT/Technical Support Specialist Company: Experis
Basic wage component (gross) and other rewards: 45 000 CZK