Account Manager - Payments Services

Global Money shift s.r.o is looking to expand its operations in Prague and is looking for a great team player who would be able to help the management team grow this company to the next level with an Account Manager who can lead the first line of contact with its clients.

The Account Manager is responsible for building primary relationships with customers by providing world-class service via email, telephone, and dedicated online communication systems. The role includes maintaining all online services, performing account services and providing solutions to customer inquiries.

Essential Job Functions:

- Provides a complete range of customer services including opening new accounts, explaining available products and services, and collecting customer information to process new and existing online accounts;
- Provides customer support through telephone and secure message channel, including resolving issues to electronic activities;
- Discovers customer needs through conversations, questions and review of their accounts, and promotes and cross-sells products and services based on their needs;
- Executes outgoing communication efforts for the company;
- Work with vendors and service providers to ensure operational performance standards are maintained;
- Reporting to the company's management while providing reports and assisting in the implementation of company's strategy.

Required knowledge, skills & abilities:

- Strong understanding of financial products and services and the ability to learn more, including digital assets.
- Effective interpersonal skills and confidence to offer products and services to customers
- Ability to apply critical thinking and problem solving skills
- Ability to work in a fast paced environment under time constraints when necessary
- Proven organizational and customer service skills
- Good interpersonal, communication & computer skills
- Occasional local travel for company purposes and / or on behalf of the company (visiting other work-sites, networking, community / marketing events)