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Helpdesk with Dutch - Junior
Hays Czech Republic, s.r.o.
Place of work
Prague, Czechia
Prague, Czechia
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
For our significant client, an international company based in Prague, we are looking for suitable candidates for position of IT Support with English and Dutch language.
Your new role
A successful candidate will be responsible for solving of the requests and for support from internal customers in a professional manner with strong focus on a quality and client satisfaction. Other responsibilities will be allocating unresolved issues according to the internal escalation procedures, taking responsibility for the communication with users from the start till the end of the problem solving case, searching documentation and previous requests for assistance on related topics to establish possible solutions to calls, maintaining all information and data in a tracking system and reporting up to date and accurate inventory information on the organisation's IT assets.
What you'll need to succeed
We are seeking a candidate with strongly customer-oriented personality and good communication skills. Previous technical experience, IT interest or education is preferred. An excellent level of English and Dutch/German (both written and spoken) is a must. Also, good analytical and problem-solving skills and time flexibility are required.
What you'll get in return
Our client can offer you challenging work in a big international company as a part of very professional and friendly team of driven people, competitive salary and benefit package, new attractive offices, possibilities to learn and grow within the IT field.
Your new role
A successful candidate will be responsible for solving of the requests and for support from internal customers in a professional manner with strong focus on a quality and client satisfaction. Other responsibilities will be allocating unresolved issues according to the internal escalation procedures, taking responsibility for the communication with users from the start till the end of the problem solving case, searching documentation and previous requests for assistance on related topics to establish possible solutions to calls, maintaining all information and data in a tracking system and reporting up to date and accurate inventory information on the organisation's IT assets.
What you'll need to succeed
We are seeking a candidate with strongly customer-oriented personality and good communication skills. Previous technical experience, IT interest or education is preferred. An excellent level of English and Dutch/German (both written and spoken) is a must. Also, good analytical and problem-solving skills and time flexibility are required.
What you'll get in return
Our client can offer you challenging work in a big international company as a part of very professional and friendly team of driven people, competitive salary and benefit package, new attractive offices, possibilities to learn and grow within the IT field.
Company on whose behalf the position is being filled
Other unlisted areas
Logistics company
Logistics company
Requirements for the employee
Candidates with education suit the position
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University student
University education (Bachelor's degree)
Language skills
Dutch - Advanced (C1)
Advertiser
Brief description of the company
Hays is a global leader in specialist recruitment, placing professional candidates in permanent and interim jobs.
The company is a holder of a licence to offer recruitment services.
The company is a holder of a licence to offer recruitment services.
ID: 3620392
Posting date: 20.8.2019
2019-08-20
location: Prague Position: Customer Support Specialist, IT/Technical Support Specialist, Technical Staff Company: Hays Czech Republic, s.r.o.