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IT Support with German
Hays Czech Republic, s.r.o.
Place of work
Prague, Czechia
Prague, Czechia
Contract type
full-time
full-time
Wage (gross)
From 35 000 Kč/month
From 35 000 Kč/month
Information about the position
Job description, responsibilities and duties
Your tasks will be
- To provide the Helpdesk Service to all Offices in German speaking countries
- To receive calls from staff requesting assistance with their IT issues, accurately log calls into the service desk ticketing system. You either answer the query immediately or channel the issue to the relevant escalation point, achieve / maintain end to end SLA’s for support calls to provide a Project resource as required.
- To provide the Helpdesk Service to all Offices in German speaking countries
- To receive calls from staff requesting assistance with their IT issues, accurately log calls into the service desk ticketing system. You either answer the query immediately or channel the issue to the relevant escalation point, achieve / maintain end to end SLA’s for support calls to provide a Project resource as required.
Employee perks, benefits
What you'll get in return
Our client offers competitive salary on full-time position, international environment of rather small SSC that participates in interesting projects for prestigious clients in the field. Possibility for long-term cooperation in an international team, flexible start/end of working hours and opportunity to work up hours, 5 weeks of holiday, meal tickets / catering allowance, educational courses and training and more.
Our client offers competitive salary on full-time position, international environment of rather small SSC that participates in interesting projects for prestigious clients in the field. Possibility for long-term cooperation in an international team, flexible start/end of working hours and opportunity to work up hours, 5 weeks of holiday, meal tickets / catering allowance, educational courses and training and more.
Company on whose behalf the position is being filled
Other unlisted areas
Global leader for tests, inspections, certification related to quality, health & safety, environmental and social responsibility based in Prague is seeking new colleagues.
Global leader for tests, inspections, certification related to quality, health & safety, environmental and social responsibility based in Prague is seeking new colleagues.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Language skills
English - Intermediate (B1) and German - Intermediate (B1)
Personality requirements and skills
What you'll need to succeed
- We are seeking for someone with job related experience, fluency in written & spoken German and English
- knowledge in IT support, knowledge of Windows XP, Win 7, Win 10, Microsoft Office & Lotus Notes
- experience with a ticketing system (Unicenter, JIRA or similar).
- Excellent Customer Service Skills, ability to prioritise and effectively manage own time are also required.
- We are seeking for someone with job related experience, fluency in written & spoken German and English
- knowledge in IT support, knowledge of Windows XP, Win 7, Win 10, Microsoft Office & Lotus Notes
- experience with a ticketing system (Unicenter, JIRA or similar).
- Excellent Customer Service Skills, ability to prioritise and effectively manage own time are also required.
Advertiser
Brief description of the company
Hays is a global leader in specialist recruitment, placing professional candidates in permanent and interim jobs.
The company is a holder of a licence to offer recruitment services.
The company is a holder of a licence to offer recruitment services.
ID: 3831232
Posting date: 13.12.2019
2019-12-13
location: Prague Position: Customer Support Specialist, IT/Technical Support Specialist Company: Hays Czech Republic, s.r.o.
Lower salary limit (gross): 35 000 Kč/month