Assistance Coordinator

Assistance coordinator (50% home office) - Euro-Center Prague, s.r.o.
International assistance co-ordinator
As members of the team of experts, you would be responsible for assisting passengers around the world in difficult life situations. The main tasks are daily contacts with our clients, hospitals, airlines, tour operators, etc.
We are looking for reliable, open and flexible team players able to analyze the situation and find a solution. Do you feel that the work you do makes sense? That you are really helping someone, that you can completely change someone's life in a positive way? That none of your working days is the same as the previous one? Then this position is suitable for you and you are the ideal partner for us!
Requirements
- German/Spanish/French/Italian at B2-C1 level and fluent English
- flexible and fast thinking, cool head in stressful situations
- previous work experience in the field of tourism an advantage
- be prepared to learn and follow the given procedures and rules
- time flexibility
We offer
- the background of a stable international company
- initial training based on international professional know-how
- daily communication in foreign languages
- interesting salary and benefits (quarterly / annual rewards, Multisport, contribution to language courses ..)
- flexible shift planning enabling, for example, simultaneous university studies)
- Possibility to work approximately 50% of shifts from the home office
For a better idea of what you would be dealing with, please see our case examples at https://www.euro-center.com/cms/case-studies).

Benefits:
o bonuses
o medical care above standard
o discount for company services / goods
o contribution to pension / life insurance /sport / culture /free time / education
o meal vouchers
o educational courses, trainings
o sick-days
o occasional work from home (up to 50% of home-office)
o corporate events

Tour operators

Euro-center (EN)
• Euro-Center is one of the world’s leading medical assistance and claims handling companies, annually processing over 160 000 cases around the globe.
• Euro-Center is a unique gateway to a comprehensive worldwide provider network, local know-how, assistance and cost containment for travel insurance, health insurance and corporate companies.
• Since 1971, the key to our success is our excellent collaboration with local suppliers who acknowledge us as a credible partner, thanks to our medical teams’ professional dialogue with local doctors and hospitals.
• The company benefits from this local reputation, which ensures low claims costs and a seamless service in terms of treatment and finance.
• Euro-Center boasts four 24/7 medical assistance centers and eleven regional offices across the globe. This unique structure allows our customers to receive services worldwide, whilst only partnering with one entity.
• Offices: Prague – Karlín, Křižíkova 237/36a
• Website: https://www.euro-center.com/cms/whoweare