Customer Service Representative / 6 months of great experience

Your new company

A global medical technology company is looking for someone to join their Customer Care team!

Your new role

Order processing ( starting from receiving Sales Order, Order entry into ERP system, e-mail „Order-acknowledgement“ to customer, check shipment status & Invoice status )
Back order monitoring ( keep customer informed, find product alternatives... )
Manual product allocation ( cooperation with planners in Belgium )
Product returns ( Product return to BARD office from customer, Product control, RGA entry into JDE system & physical product return to EDC Belgium OLEN )
Processing of credit notes and corrective invoices
Processing of product samples to sales team & customers etc.

What you'll need to succeed

✓ Ability to multi-task, prioritize and manage time effectively
✓ Aspiration to learn about product portfolio, customers, market, work procedures and ability to
adapt to changes.
✓ Good organizational and planning skills as well as high ethical standards
✓ Ability to take initiative with a ‘can do’ attitude
✓ Results-orientated and able to work both independently and within a team environment
✓ Demonstrated aptitude for problem-solving; ability to determine solutions.
✓ Understanding for customer´s requirements
✓ Good knowledge of standard MS software (MS-Office 365), knowledge of JD Edwards would be
an advantage.
✓ Fluent Czech and English is a must

What you'll get in return

An opportunity to be part of a global market leader.
A dynamic and inspiring working environment
Many opportunities to work on challenging projects and assignments.
Possibilities for further personal as well as professional development.

Chemical industry, manufacture of pharmaceutical products

A global medical technology company.