WAN Optimization(Riverbed)

HCL Technologies is the fastest growing IT services company (Brand Finance Global 500, 2017) in the world; a $6.9 Bn global company operating out of 33 countries that specializes in transformation of IT and engineering services.

HCL provides an integrated portfolio of services underlined by its Mode 1 - 2 - 3 growth strategy. Mode 1 encompasses core services in the areas of Applications, Infrastructure, BPO and Engineering & R&D services. Mode 2 focuses on experience -centric and outcome -oriented services such as Digital and Analytics Services, cybersecurity, cloud and AI. Mode 3 is ecosystem-driven, creating innovative IP -partnerships to build products and platforms business. With this in mind, HCL has invested heavily in building solutions and partnerships that cater to businesses of the 21st century.

Our success is built on our core engineering strength and strong domain competency, spanning retail & corporate banking, capital markets and insurance sectors and catering to the IT and operational needs of leading financial services companies. HCL focuses on creating real value for customers by taking - Relationships Beyond the Contract; a philosophy which places our customers at the heart of every digital transformation, pushing the envelope and being pioneers in the FinTech industry.

Job Profile: Riverbed Wan Optimization Engineers – L3 support

ROLE OVERVIEW
Desired Experience: 7+ years of experience

Core Skills:

• Troubleshooting & Implementation Experience in Wan optimization (Riverbed).
• Sound understanding and experience around WAN protocols and SD WAN .
• Sound knowledge and understanding on TCP, UDP,HTTP, HTTPS,QOS, Tunneling, encryption protocols .
• Hands on experience in steelheads , Interceptors , Steelhead Mobility controller(SMC)(Optional) and Steelhead central controller (SCC)
• Ability to understand the core dumps from steelheads, SMCs and analyze to resolve all types of optimization issues.
• Understanding of core Network traffic flow and Wireshark.
• Hands on experience in using App response for troubleshooting optimization issues.
• Sound understanding and experience around advanced configuration parameters like QOS , dynamic path selection etc
• Troubleshooting experience of WAN optimization problems using steel central controller or SMC.
• Design and implementation knowledge around various steelhead placement options like in-path , out of path , QOS , dynamic path selection and optimization for DC-DR , TCP & UDP applications ,MAPI, SSL, MSSQL optimization etc .
• Hands on administration experience in steel central controller
• Experience in handling critical WAN optimization issues and interface with customer

Good understanding and knowledge on following areas are mandatory:

• Steelhead Basics & how optimization functions.
• Interceptors at cluster level and the knowledge on Connection Tracing and HAP rules.
• Understanding of SMC and exposure to troubleshooting.
• Auto Discovery, process, enhanced auto discovery, and arcuate difference between both of them.
• WAN Visibility modes about correct addressing and full transparency.
• Should have good understanding on Failure modes, Link state propagation, in path Deployments.
• How Interceptor works and cluster mode and how traffic redirected to steelheads.
• SCC - Upgrades, Downgrades, Policy creation and Backup to external server.
• Good knowledge on CLI commands and On CLI Traffic capture.
• Interceptor’s traffic load balanced on multiple interfaces.

Soft Skill:

• Excellent Communication & Presentation skills ( written & verbal)
• Excellent Documentation skills
• Strong leadership Skills and Excellent organisational

Educational Qualification:

• Bachelor of Engineering / Bachelor of Technology / MCA (Master of Computer Applications) / Bachelor of Science / Bachelor of Communications

Certification Required:

• Minimum CCNA CCNP preferred
• RCSA certified.
• RCSP certified.
• ITSM/ITIL Process Foundation Certified